Alizent - Product Expert

How will you CONTRIBUTE and GROW?

The Product experts interface with business and technical stakeholders for requirement gathering, product evolutions and requirement qualification. He / She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance and acting as Level 3 for supporting incident/problems processes.

L3 Support 

• Help  L1/L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer

• Assist users with level 3 support on the solution by analysing and resolving incidents (knowledge transfer, action plans, etc).

Deployment and maintenance

 

• Deploy solution, perform user acceptance test with customer. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams 

• Adaptive maintenance (management of product upgrades/patches).

Contribution to pre-sales and product development 

• Assist Business Developers on pre-sales for all technical topics, present the solution and understand customers needs and pain points.

• Responsible for interfacing with the customer for requirement gathering and product evolutions. 

• Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product".

• Requirement qualification with all stakeholders (product team & client).

• Production of statements of work and functional documentation on product evolutions.

• Contribution to the redaction of technical specifications. 

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Are you a MATCH?

• Bachelor or Master’s degree in engineering, Information Technology or a related field,

• Experienced in IT products development and operations 

• A previous experience with Industrial Data Operational HIstorian and/or Data analytics platform 

  • PI system by OSIsoft 

  • Aveva Predictive Analytics, Advanced analytics applications/tools would be a plus 

• Fluent in English

• Capacity to adjust its communication to different interlocutors and situations. 

• Team player and collaborative spirit,

• Analytical, problem solving and decision-making skills,

• Planning, prioritization and organizational skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.