Sr. Business Systems Analyst - Product and Rating

Combined Insurance, a Chubb Company, is seeking a Sr. Business Systems Analyst to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary 

Reporting to the Director of Product Implementation, this senior level position is fully proficient and executes most responsibilities under indirect to general supervision. Plays a major role to support the operationalization of Combined Products in both new and legacy environments by developing key product requirements.

Responsibilities 

• Develops and communicates product requirements with key stakeholders to be shared with process and technology partners.
• Trains and assists junior staff and troubleshoots issues referred upward or downward for a large portion of the job. 
• Leads Production Support Triage process and helps to do initial triage on issues. 
• May work on assignments in multiple business or technical areas, applying technical depth and breadth of knowledge. 
• Consistently demonstrates initiative and is relied on to be proactive in identifying and communicating needs. 
• Applies a seasoned technical/specialized understanding of methods, techniques, operations, resources, goals, practices, and long-term strategic business context to gather and develop requirements documentation, test case documentation and test case execution with minimal business interaction.
• Demonstrates initiative, creativity, and reliability in applying advanced concepts, and may independently lead a simple, small term project or assist with and coordinate a portion of a large, complex, or high impact project. 
• Exercises effective interpersonal, communication, training, and problem-solving skills to optimize team performance.

Competencies 

• Communication - Expert
• Problem-Solving - Advanced
• Collaboration & Facilitation - Advanced
• Analytical Thinking - Expert
• Systems Thinking - Advanced
• Requirements Gathering - Expert
• Testing - Expert
• Change Management – Advanced
• Project Management - Intermediate
• Insurance Rating - Advanced

Skills

• Advanced with the use of company systems
• Robust understanding of Combined’s product offering
• Ability to learn and adapt quickly to new technology, processes, and procedures
• Ability to prioritize and handle multiple activities and tasks simultaneously with no oversight
• Has experience working with manual raters
• Proven track record in meeting stated deadlines and milestones
• Demonstrated ability to complete tasks accurately and completely
• Analytical and problem resolution skills
• Can work independently, but with the ability to collaborate with others when needed
• Detail oriented and highly organized
• Advanced Microsoft Office skills (Word, Excel, Outlook, etc.)
  • Raters are currently done in Excel

Education and Experience 

• Insurance industry experience and Business Analyst experience required
• Bachelor’s Degree and / or 5-7 years of related experience 
• Advanced expertise in MS Office (Outlook, Excel, Word, PowerPoint)
• Demonstrated knowledge of Agile and Waterfall methodologies

OUR BENEFITS As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rati