Part Time/Casual Customer Care Assistants, Cornell Retail Services

   

Do you love helping people get answers and solve problems? If so, come join The Cornell Store’s Customer Care team! Positions are available immediately at our Ithaca Warehouse location.

The Cornell Store’s Customer Care Department is in search of part-time/casual staff who are dependable, and motivated individuals that enjoy working in a team environment and delight in making every customer service experience legendary.

As part of The Cornell Store, a recognized leader in collegiate retailing innovation, the Customer Care Department supports the digital and in-store shopping experience and looks to solve problems so our customers can get back to shopping!

Hire Rate: starting at $16.25 /hour

Schedule: Variable, based on availability, business needs, and work performance; some nights, weekends and holidays may be required

All positions are part-time casual (19 hours per week or less), non-benefits eligible.

General Responsibilities:

• Process transactions such as sales orders, returns and exchanges

• Provide outstanding customer service to external and internal customers by sharing product knowledge and providing solutions on a consistent basis

• Respond to inquiries from internal and external customers and help to handle escalated customer issues

• Identify, analyze and solve ambiguous problems independently paying close attention to details

• Communicate, collaborate and build strong relationships with team members across multiple divisions

In this role, we require:

• A positive friendly demeanor towards customers and coworkers to demonstrate superior customer services

• Dependable attendance & punctuality as well as flexibility around your schedule based on business needs.

• Strong organizational and analytical skills with the ability to handle multiple tasks

• Moderate computer/systems competency

• Excellent oral and written communication skills

• Ability to sit for long periods of time

Students are not eligible to apply to this position. For student worker positions, please visit: https://studentemployment.cornell.edu/jobs/find-a-student-job

No relocation assistance is provided for this position. Visa sponsorship is not available for this position

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

  

University Job Title:

Temporary Retail Assistant

Job Family:

Temporary Auxiliary Services

Level:

No Grade - Hourly

Pay Rate Type:

Hourly

Pay Range:

Refer to Posting Language

Remote Option Availability:

Onsite

Company:

Contact Name:

Jana English

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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