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Senior Application Support Engineer
Turning Point Global SolutionsUnited Statesfull_timeVerifiedPosted 10 Jul 2025
💰 $140,000/yr($120,000/yr – $140,000/yr)
About the role
Turning Point Global Solutions LLC (TurningPoint) is seeking a Senior Application Support Engineer to provide Tier 2 support for mission-critical business applications deployed in a U.S. based data center. This role involves troubleshooting in a Linux environment, working closely with both internal engineering teams and external customers, and participating in 24x7 on-call support rotation.
Location: Rockville, MD with hybrid option.
What You’ll Do
As a Senior Application Support Engineer, you will be responsible for:
- Planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts. - Serving as the point of contact (POC) for all major severity incident support, incident escalation, and coordination during shifts.- Supporting and resolving incident calls, questions, and/or tickets for customer service and application troubleshooting. - Managing Tier 2 incident responses and timely resolutions. - Effective implementation of the Incident Management process and ensuring that incidents are managed and reported following the ITIL Incident Management process. - Representing our customer and serving as the direct link and liaison between our engineering staff and the customer during daily operations. - Providing recommendations for continuous improvement of the Incident Management Process.
What We’re Looking For
To thrive and excel in this role, candidate is expected to have:
Required Education, Skills, and Qualifications:
- At least eight (8) years of customer service experience to include technical troubleshooting and application support.- Experience with ServiceNow, Jira, or similar ticketing system.- Strong hands-on troubleshooting skills with Java Application Middleware; specifically, Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services, or any Cloud infrastructure such as Oracle Cloud Infrastructure (OCI).- Understanding of Relational Database Management System concepts and writing SQL queries, especially in the Oracle Database and MySQL- Strong familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Code Control System (SCCS), and Configuration Management tools- Hands-on familiarity with troubleshooting in a Linux OS environment, including logs, intermediate shell scripting, networking, connectivity, SQL query understanding, and the ability to write SQL queries.- Familiarity with LNP (local number portability) and related Telecom Number management functions.- Excellent verbal and written communication skills.- Superior MS Office Skills – Excel, Word, and Outlook. - Strong business writing skills and the ability to author professional memos, reports, and correspondences.- Experience with reporting, metrics (KPI), SLA management, and quality assurance.- Strong organizational skills and the ability to build effective working relationships.- Exceptional work ethic and customer focus.- Initiative, critical thinking, and good follow-through skills.- Strong organizational skills, attention to detail, and the ability to handle multiple projects simultaneously while meeting deadlines
Preferred Education, Skills, and Qualifications:
- BS degree in Computer Science, Electrical Engineering, or a related field.- ITIL certification- Previous participation in a complete, ground-up product deployment
What’s In It For You?
We understand that our team members are our greatest asset. That’s why we offer:
- Competitive salary with annual performance bonus, and annual merit increases.- Comprehensive health benefits fully funded by the company for employees.- 401(k) retirement plan with company match.- Paid time off plus holidays.- Professional development opportunities.- A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $120,000 to $140,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
Abou
Location: Rockville, MD with hybrid option.
What You’ll Do
As a Senior Application Support Engineer, you will be responsible for:
- Planning and coordinating all activities required to perform, monitor, and report on the incident remediation and Disaster Recovery efforts. - Serving as the point of contact (POC) for all major severity incident support, incident escalation, and coordination during shifts.- Supporting and resolving incident calls, questions, and/or tickets for customer service and application troubleshooting. - Managing Tier 2 incident responses and timely resolutions. - Effective implementation of the Incident Management process and ensuring that incidents are managed and reported following the ITIL Incident Management process. - Representing our customer and serving as the direct link and liaison between our engineering staff and the customer during daily operations. - Providing recommendations for continuous improvement of the Incident Management Process.
What We’re Looking For
To thrive and excel in this role, candidate is expected to have:
Required Education, Skills, and Qualifications:
- At least eight (8) years of customer service experience to include technical troubleshooting and application support.- Experience with ServiceNow, Jira, or similar ticketing system.- Strong hands-on troubleshooting skills with Java Application Middleware; specifically, Red Hat JBoss Enterprise Advanced Platform, Amazon Web Services, or any Cloud infrastructure such as Oracle Cloud Infrastructure (OCI).- Understanding of Relational Database Management System concepts and writing SQL queries, especially in the Oracle Database and MySQL- Strong familiarity with the following languages and technologies: Java, SQL, JSON, HTML, JavaScript, Web Services, XML, CSS, Python, Shell, Source Code Control System (SCCS), and Configuration Management tools- Hands-on familiarity with troubleshooting in a Linux OS environment, including logs, intermediate shell scripting, networking, connectivity, SQL query understanding, and the ability to write SQL queries.- Familiarity with LNP (local number portability) and related Telecom Number management functions.- Excellent verbal and written communication skills.- Superior MS Office Skills – Excel, Word, and Outlook. - Strong business writing skills and the ability to author professional memos, reports, and correspondences.- Experience with reporting, metrics (KPI), SLA management, and quality assurance.- Strong organizational skills and the ability to build effective working relationships.- Exceptional work ethic and customer focus.- Initiative, critical thinking, and good follow-through skills.- Strong organizational skills, attention to detail, and the ability to handle multiple projects simultaneously while meeting deadlines
Preferred Education, Skills, and Qualifications:
- BS degree in Computer Science, Electrical Engineering, or a related field.- ITIL certification- Previous participation in a complete, ground-up product deployment
What’s In It For You?
We understand that our team members are our greatest asset. That’s why we offer:
- Competitive salary with annual performance bonus, and annual merit increases.- Comprehensive health benefits fully funded by the company for employees.- 401(k) retirement plan with company match.- Paid time off plus holidays.- Professional development opportunities.- A collaborative and inclusive work culture.
In compliance with pay transparency requirements, the salary range for this role is $120,000 to $140,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.
Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!
Abou
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