Release of Information (ROI) Associate

Feather River Tribal Health – Where Purpose Meets Passion

For over four decades, Feather River Tribal Health (FRTH) has been a trusted healthcare home for families throughout the region. Established through the dedication of local tribal communities, FRTH was built on a promise: to provide compassionate, culturally grounded, patient-centered care for all. What began as a small community clinic has grown into a full-service healthcare network committed to wellness, prevention, and the belief that high-quality care should be accessible to everyone.

At FRTH, patients come first, always. Our team is driven by core values of respect, integrity, and cultural humility. We take pride in creating a warm and inclusive environment where every individual is treated with dignity and where employees know their work makes a true difference in the lives of others.

Joining our team means more than starting a job, it means becoming part of a mission. You’ll work alongside passionate, supportive professionals who believe in giving back, strengthening community wellness, and delivering care that honors both the individual and the cultures we serve.

Whether you’re a healthcare provider, clinical support professional, or part of our administrative team, you will have the opportunity to:

• Make a meaningful impact in underserved and tribal communities
• Provide care in a setting where quality, compassion, and cultural respect guide every decision
• Grow your career with ongoing training, mentorship, and advancement opportunities
• Work in a values-driven organization that celebrates collaboration and innovation
• Be part of a workplace where your work truly matters

At Feather River Tribal Health, we don’t just care for patients; we care for people, community, and each other. If you’re looking for a career with purpose, connection, and heart, you’ll find it here.

Join us and help shape the future of community health.

POSITION SUMMARY:

The Release of Information (ROI) Associate is responsible for processing all release of medical records information requests in a timely and efficient manner, both by paper and electronic means, to requestors according to state, federal, HITECH Act and HIPAA regulatory guidelines, ensuring accuracy and providing the highest quality customer service. Responsible for receipt, monitoring, and tracking of release of information requests until completed and meeting a reasonable turnaround time to ensure compliance with all state and federal regulations, and FRTH Privacy and Security policy and procedure.

ESSENTIAL FUNCTIONS:

1.             Respond to all ROI requests by phone, FAX, mail, email and in-person inquiries for medical information; determines appropriateness of request and responds accordingly. Processes requests within required time limit(s).

2.             Verifies requests are compliant and/or complete before processing. Returns request to requestor if not compliant and/or complete.

3.             Review and process requests for disclosure of PHI in compliance with the requirements for use and disclosure of confidential information and/or records per FRTH Privacy and Security policies.

4.             Responsible for retrieval of records in response to requests for information, reviews records for appropriate dates of service, minimum necessary standards, and conducts verification of identity per the content of the request.

5.             Scans records into the patient chart.

6.             Obtains guidance from Privacy Official for appropriate interpretation on relevant policies, procedures and regulations for privacy, confidentiality, patient rights, and disclosure of information.

7.             Required to accurately upload dictation from a variety of sources in a timely manner.

8.             Communicates with attorneys, law enforcement, auditors, insurance company representatives, patients, community healthcare organizations, FRTH employees and other agencies regarding requests as needed.

9.             Activates, inactivates and processes records of deceased patients.

10.          Performs other duties as assigned including serving as back-up to other staff in the department.

11.          At the time of hire, each employee will meet with their supervisor to set measurable goals and objectives that are a requirement for the position.