D365 Support Specialist

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow."​ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

Job Description

The D365 support specialist for Customer Service Hub & Field Service will be responsible for D365 Key User Training and Support within the EMEA region, and will work closely with the business Key Users, local and central IT, as well as external vendors and clients in relation to integrations and improvements of our service management tool D365.

Main responsibilities & tasks:

• Ensuring service team users and key users can efficiently execute their tasks in D365 Service Hub and Field Service modules
• Track issues and ensure they are followed up on by the correct teams via support tickets and cross functional meetings
• Develop and maintain the EMEA Service D365 improvements and enhancement roadmap, and own the process from design to implementation, ensuring the priorities are set together with business owners and key user group.
• Configure standard functionality and automations  
• Use skills and expertise to advise key users and business leaders on best practice in D365
• Analyze and help improve business processes using D365 functionality – identify gaps and points for process efficiency improvements
• Be service project lead in integration projects internally or externally (ERP, Customer CRM, service partner systems)
• Create reports and dashboards to support users and key users operate efficiently
• Support Key user in creation and maintenance of documentation and user guides
• Support Key user in training standard users and external partners
• Create and present current development roadmap to various decision makers together with business leaders.

Qualifications

• Bachelor degree in IT field or similar
• Expert user level of Microsoft Dynamics D365 Service Hub & Field Service modules
• Expert level in MS Power Automate
• Documented experience and configure the CRM application
• Create and maintain D365 dashboards and report creation
• Experienced in international service environment with remote support and field service operations
• Ability to understand cross-functional processes in a larger international organization
• Good English language skills – written and verbal
• Good communication skills and good collaboration with team members
• Positive and service minded
• Good presentation skills
• Good analytical skills and process understanding
• Some business travel may be required.