Network & Server Engineering Support

Network & Server Engineering Support

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

At HPE HPC & AI Storage, we build the filesystems and storage solutions to enable the largest national labs science discoveries, help supercolliders find new physics, enable major universities research, increase the accuracy of weather forecasts & simulations, empower major automotive organizations to complete fluid dynamics simulations on race cars, and other exciting workloads.  In this role, you’ll have an opportunity to support the engineering R&D processes for developing the next version of the world’s largest and fastest supercomputers and their associated filesystems.

Responsibilities:

• Work closely with colleagues and engineers to understand their hardware and software needs, ensuring the lab meets or exceeds those requirements. 

• Remote Hands Support: Provide remote hands-on support to software engineers for hardware-related issues, including server reboots, swapping defective components, and assisting with hardware upgrades or installations.

• Provides domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.

• Drives innovation and integration of new technologies into projects and activities in the systems design organization.

• Ideal candidates will be empowered to complete sometimes ambiguous tasks with autonomy and good technical judgement.

• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in electrical engineering, Computer Engineering, Computer Science, IT, or equivalent.

• 6+ years of experience in Network Engineering, preferably in a lab engineering support role

Knowledge and Skills:

• Experience with compute server or storage product support preferred

• Strong knowledge of computer hardware, software, and network systems required.

• Experience with inventory management and procurement processes required.

• Excellent problem-solving skills and the ability to diagnose and resolve technical issues quickly required.

• Ability to perform physical tasks associated with computer hardware installation and maintenance required.

• Strong organizational skills and attention to detail required.

• Experience with PCI Express, NVMe, x86 platforms, Linux operating systems, and root cause analysis preferred.

• Experience with Shell scripting and/or Python scripting preferred.

• Experience with HPC & AI computing desired.

• Experience with shipping, receiving and purchasing IT equipment desired.

• Evaluating processes for systems design and validation methodology, including writing and execution of test plans, debugging, and testing scripts and tools desired.

• Excellent communication and interpersonal skills. Ability to mentor and work independently.

• Familiarity with industry-standard IT security and compliance requirements.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a