CRM Salesforce Developer

Classification Title:

Application Developer Analyst II

Classification Minimum Requirements:

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Job Description:

The CRM Salesforce Developer is responsible for designing, building, and maintaining custom solutions on the organization’s Customer Relationship Management (CRM) Salesforce system. Reporting to the Executive Director of Development Information Systems, this role ensures the CRM platform supports business processes, maintains data integrity, and scales effectively to meet long-term organizational needs. The CRM Salesforce Developer collaborates with stakeholders across departments to align CRM capabilities with strategic objectives.

Application Development and Configuration

• Develop and maintain Salesforce solutions using Apex, Lightning Components, and Flow.
• Configure standard and custom objects, fields, validation rules, and automation.
• Enhance system functionality by implementing business requirements into scalable solutions.
• Debug and resolve issues across code, configuration, and integrations.

System Optimization and Support

• Optimize existing code, workflows, and automation for performance and maintainability.
• Perform root cause analysis and resolve system defects and user-reported issues.
• Support releases, deployments, and environment management across sandboxes and production.
•  Follow development best practices including testing, version control, and documentation.

Integration Development and Support

• Build and maintain integrations between Salesforce and external systems (e.g., ERP, marketing platforms).
• Develop and consume APIs for data exchange and system connectivity.
• Support data synchronization and troubleshoot integration issues.
• Manage and support third-party connected applications, including setup, configuration, authentication (OAuth), and ongoing maintenance and version upgrades.

Strategic Leadership & Support

• Collaborate with business units to translate requirements into technical solutions.
•  Analyze existing workflows and recommend process improvements.
•  Support change management initiatives to ensure successful CRM adoption.
•  Provide training and guidance to IT teams and end-users on CRM best practices.
•  Serve as a subject matter expert for CRM-related inquiries. 

Technology Roadmap & Innovation

• Stay current with CRM trends, emerging technologies, and vendor updates.
• Recommend upgrades, enhancements, and new features to support organizational growth.
• Track CRM platform roadmap, vendor releases, and emerging capabilities.
• Evaluate and implement advanced analytics and AI-driven CRM capabilities.

Expected Salary:

$85,000 annually.  The University of Florida offers a competitive benefits package including:

• Affordable State Health Plans: Medical, Dental, and Vision Insurance
• Comprehensive Coverage: Life and Disability Insurance
• Secure Retirement Options: Generous plans to safeguard your future.
• Paid Time Off: Including 11 paid holidays, as well as family, sick, and vacation leave.
• Professional and Personal Growth: Opportunities through UF Training & Organization Development, leadership development, LinkedIn learning, and more
• PSLF Eligibility: We are a Public Service Loan Forgiveness Eligible Employer
  

The University of Florida offers a competitive benefits package. Click here to learn more. 

Required Qualifications:

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/techn