Patient Service Representative - Extended Hours - SRS Urgent Care - Variable Shift - PRN

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

Every Other

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$26.680 - $30.840 - $35.000

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

What You Will Do
Represents Sharp Rees-Stealy by assisting patients with scheduling needs, information, and other operational support services. Assist doctors and nurses with patient care by ensuring all front office administrative tasks are complete and correct. Provides a high level of customer service in a manner consistent with our Mission and Goals.

Required Qualifications

• H.S. Diploma or Equivalent
• Less Than 1 Year Six months experience as a receptionist with a strong emphasis in customer service.

Preferred Qualifications

• Medical office experience.

Other Qualification Requirements

• AHA BLS for Healthcare Professionals required within the first 90 days. The department will track and maintain this certification.

Essential Functions

• Account review
  Processes customer issues promptly and prioritizes patient's needs.
  Investigates billing questions for patients and staff.
  Directs patients appropriately for additional assistance when issue can not be resolved.
  Reviews pertinent account information, notifies patients, and attempts collection of outstanding balances for all past visits.
  Utilizes leadership when circumstances (questionable financial standing, patient contests poor remarks) arise as needed.
• Department operations
  Provides accurate information to all customers (including patients, providers, co-workers and visitors.)
  Monitors daily system reports (such as daily log, provider on-call schedule, department schedule, report, etc) as needed. Maintains the urgent care confidential file and collection codes.
  Maintains supply levels for work area, notifies supervisor of any repairs or maintenance needed in the environment and troubleshoots equipment problems if applicable. Orders supplies as needed.
  Knows procedure for activating appropriate emergency support systems (code blue, tire, disaster etc.) and monitors patient waiting area for potential emergency issues or safety concerns. Notifies security as needed.
  Alerts provider or nurse immediately of any potential medical emergencies. Utilizes the risk list as a guide. Initiates CPR as needed.
  Offers information and education to patients on customer services such as van shuttle, Nurse Connection and educational classes, and assists patients as needed with necessary forms and directions.
  Accurately balance batch for each shift worked - no more than 4 batch errors in a year (shortage/ overages, Reconciliation form incomplete, money not taped.)
  Confirms and/or updates all patient demographics, financial, insurance and primary care information.
  Collects co-payments and maintains co-payment collection rate per departmental guidelines. Collects co-payments for Lab and Occupational Medicine.
  Generates on-site itemized bill from MediLinks ED.
  Collects all charges from private pay patients according to SRS Policy and Procedures.
  Follows SRS Policy and Procedures for payment reversals, and UC Co-Payment Algorithm.
  Maintains safety of cash bags and keeps cash drawer locked. Ensures that their own deposits are rolled in safe after each shift worked and all keys are secure.
  Rounds on patients in lobby waiting more than 30 minutes and on family members or friends who are waiting on patients that are being treated. Maintains rounding log during each shift and is accountable to department standards for rounding.
  Assists with providing comfort measures (blankets, ice packs, water).
  Use of proper down-time procedures for GE/IDX, MediLinks ED and Enterprise (Touchworks).
  Ability to type a minimum of 30 words per minute.
  Prevents and monitors for disclosure of Protected Health Information (PHI) and reports incidents immediately to leadership.
  Review self pay patient's bill against nursing chart to verify accuracy at time of service.
• Registration and eligibility
  Reg