Coordinator - Field Services Operations

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

 

As the Coordinator - Field Services Operations, you will be responsible for the coordination and completion of Field Service operational responsibilities for assigned market(s). It requires a high level of coordination of activities and personnel; records maintenance, and communications with multiple teams, vendors, and customers to ensure on-time delivery of products and services to our customers. Emphasis will be on performing Field Service support functions in a standardized process across all markets.

 

The individual selected for this position will be required to reside within a 60-minute driving distance from Augusta, MI or Perry, MI.

Responsibilities

Inventory management for assigned market(s)

• Monitor market inventory levels. Work with internal partners to maintain appropriate inventory levels.
• Manage the movement of inventory into and out of markets.
• Issue equipment/supplies from inventory to technicians, other TDS associates, and third-party vendors.
• Maintain appropriate inventory levels using related systems/applications.
• Order and process orders for inventory and materials needed for market operations. Also order equipment, uniforms, office supplies, etc. Maintain an accurate log of all purchase orders specific to Field Services.
• Receive shipments and track regulated & deregulated inventory and materials.
• Track delinquent shipments.
• Lead inventory reconciliation, CPR (Continuing Property Records) audit and SOX (Sarbanes-Oxley) compliance checks. Serve as the single point of inventory contact for vendors and internal groups.
• May operate a forklift to unload inventory and move it within the warehouse.

Partner coordination

• Manage communications and tasks across internal teams and external contractors to ensure work completion, including:
• Confirmation of project statuses and completion of incomplete tasks
• Coordination of technician dispatches to customer sites
• Ensuring all accounting tasks are completed for inventory management
• Interact with TDS customers, including:
• Confirmation of or rescheduling of technician visits (in some markets).
• Communication of unscheduled technician visits.

Drop install coordination for assigned market(s)

• Drop install coordination for assigned market(s)
• Create new projects.
• Prepare initial Site Survey checklists.
• Follow up on installs and retrievals from assigned field tasks.
• Review open order reports and takes action to ensure completion.
• Follow up on reports from SAP for open and closed projects.
• Coordinate with drop install vendors when needed, including assisting with resolution to any property damage incurred during drop installations.
• Ensure timely review and follow up of notification of orders and tickets.
• Ensure that completed work and inventory is captured correctly and timely to ensure the timely keying out of materials and closing of orders.

Local market team support

• Coordinate vendor meetings.
• Assist the workforce management team with dispatching assignments.
• Process invoices to Accounts Payable.
• Assign and maintain logs for test equipment and tools.
• Order and cancel facilities access keys.
• Return equipment.
• Maintain repair and vehicle logs.
• Update contact lists.
• May perform office safety checks in certain markets (i.e., AED Check, First Aid Kit, fire extinguisher inventory and safety assurance checks).

Field Service Manager support

• Document, track, and submit information needed for manual bills in assigned territory.
• Assist with customer escalations.
• Assist with vendor escalations.

Qualifications

Required Job Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience.
• 2+ years administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge.
• Must have and maintain a valid driver’s license
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.