Supervisor, Employee Services

Job Description

This position reports to the Manager, HRIS & Employee Services, and is responsible for performing HR-related duties including but not limited to:

• Oversight of the Employee Store including supervision of clerical staff/cashiers, management of the Retail Control System, invoicing, inventory, and financial reporting.
• Management of BIW’s relationship with food-truck, vending, and micro-market service providers.
• Supervision of BIW’s Mail room services.
• Reconciling Employee Store month-end reports with Finance, and performing basic quantitative and qualitative data analysis.
• Providing system training to clerical staff.
• Supporting the HRIS Manager on a variety of projects including analysis, implementation of new programs, and system changes.
• Assist in audits, standard procedure reviews and special projects as needed.
• Assist in resolution of HR issues or questions from walk-ins, emails, phone calls, and other general correspondence as needed.
• Assist in other areas of Human Resources as needed.

Required/Preferred Education/Training

• High School diploma or GED required.
• Associates degree in Business, Human Resources, or related field preferred.

Required/Preferred Experience

• 3 - 5 years of customer service experience in a retail environment with supervisory experience, retail management experience strongly preferred.
• Experience with retail control systems required, NCR Counterpoint strongly preferred.
• Experience with HRIS and timekeeping systems preferred.
• Intermediate to advanced skill level with Microsoft Office Suite products.
• Strong mathematical, analytical, and computer skills.
• Exceptional writing and grammar skills; ability to draft professional correspondence.
• Excellent organizational skills and attention to detail.
• Ability to prioritize daily workloads and multi-task in a fast paced environment.
• Strong customer relations, communication and interpersonal skills.
• Ability to work independently, with initiative.
• Effective problem-solving and decision-making skills.
• Basic experience in database application development preferred.