Campus Technology Manager

Primary Location:

391 Country Club Road, Wylie, Texas, 75098

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary:

Manage, assist and coordinate the efforts of technical staff charged with all aspects of technology at assigned campus. This includes, but is not limited to conference centers, meeting rooms, classrooms, labs, off site events, and offices. Assist with the coordination and implementation of technology projects in assigned areas. Coordinate the installation and repair of computers, software, and related peripherals. Assist with networking, telecommunications, and software/hardware support upon request.

Required Qualifications:

Essential Duties and Responsibilities

• Manage a team of technology specialists at assigned campus.
• Schedule technicians to ensure proper support and coverage for classes and events.
• Oversee and manage assigned team’s documentation of inventory, active directory containers, tickets, and knowledge base articles.
• Lead district-wide committees for technology initiatives as assigned.
• Familiar with ITIL framework components to improve efficiency.
• Effectively screen, interview, and hire for open positions on assigned team.
• Collaborate with faculty and technology supervisors to ensure proper equipment, software and processes in assigned areas are in optimum condition.
• Coordinate resources for, as well as provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.
• Maintain regular contact with faculty and staff to monitor level of service provided by assigned technology support team.
• Properly document all tickets in ticketing system.
• Act as first point of contact for provost/executive dean regarding technology on assigned campus.
• Manage projects obtaining to new installations, upgrades, and repairs of computers and audio-visual equipment, which includes obtaining quotes, manage and coordinate installation and services from inception to completion.
• Remediate security threats reported by the Security Department.
• Assist students, faculty, staff and vendors with all computer, Internet, wireless access, printing and media issues. Troubleshoot hardware, software and audio-visual problems.
• Assist with networking, telecommunications, and software/hardware support upon request.
• Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms, offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Maintain familiarity with and ensure compliance with district policies and procedures to ensure copyright laws are not violated.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.

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Supplemental Functions

• Perform other duties as assigned.
• Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.

 Knowledge, Skills and Abilities

• Knowledge of network topology
• Knowledge of college policy and guidelines for technology
• Knowledge of software licensing terminology and requirements
• Knowledge of Collin College departmental organizations and procedures
• Applicable networking and wireless skills
• Computer and applicable software skills
• Audio-visual skills
• Troubleshooting skills
• Documentation skills
• Interpersonal skills
• Customer Service skills
• Ability to communicate effectively, both orally and in writing
• Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
• Ability to identify and resolve technical issues in a timely manner
• Ability to supervise, coach, develop and evaluate personnel
• Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
• Ability to adhere to and enforc