IT Support Technician

<p><strong>Join IVX Health as an IT Support Technician / Help Desk!</strong></p> <p>Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.</p> <p>This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.</p> <hr> <p><strong>What You Will Do</strong></p> <ul> <li>Technical Support &amp; Troubleshooting – Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.</li> <li>System Maintenance &amp; Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.</li> <li>IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.</li> <li>Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.</li> <li>User Support &amp; Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.</li> <li>Security &amp; Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.</li> <li>Assist with Help Desk Operations – Provide second and third-level technical support to resolve escalated IT issues.</li> <li>Perform Additional Duties – Support IT and business initiatives as assigned.</li> </ul> <hr> <p><strong>What We Are Looking For</strong></p> <ul> <li>Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.</li> <li>Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.</li> <li>Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.</li> <li>Security &amp; Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).</li> <li>Problem-Solving &amp; Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.</li> <li>Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.</li> </ul> <hr> <p