Senior Information Systems Support Leader

T2 Tech is assisting with the recruitment and selection of an IS Engineer for one of their prestigious clients in Los Angeles. This client is a leader in the healthcare space providing affordable healthcare to Los Angeles residents. This healthcare system also has a network of clinical practices and health related programs offering services throughout the community. This individual will work with Automated workflows, onboarding, and provisioning of user accounts.

Responsibilities

· Provide technical support and assistance to clients and end-users

· Resolve technical issues in a timely and efficient manner

· Install, configure, and maintain hardware and software

· Set up and configure user accounts, permissions, and passwords

· Monitor and maintain computer systems and networks

· Test and evaluate new technology solutions

· Write and maintain technical documentation

· Respond to requests for technical assistance in person, via phone, electronically

· Research questions using available information resource

· Track and route problems and requests and document resolutions

· Identify and escalate situations requiring urgent attention

· Redirect problems to appropriate resource

· Administer help desk software

· Log all help desk interactions

· Follow standard help desk procedures

· Advise users on appropriate actions to troubleshoot

· Support, configure, and build within platforms such as M365, Okta, MDM and more

· Work with automation workflows, automated onboarding & provisioning of user accounts and auto management of mobile apps, devices and security policies

Requirements

· Bachelor's degree in Information Technology or related field preferred

· Must be able to support, configure, and build within M365, Azure, MDM, and Okta

· Relevant Comptia and Network certifications

· 2+ years of experience in a helpdesk support role

· At least 2+ years of professional data analytics experience

· Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory

· Experience with ticketing systems

· Excellent problem-solving and communication skills

· Ability to work independently and as part of a team

· Familiarity with networking concepts and technologies

· Must be able to travel to clients around Los Angeles on occasion

· Networking experience is a plus

Benefits

Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.

Salary dependent on certifications and experience between $90,000 to $120,000.