About the Role:

Grade Level (for internal use):

About the Role:

The Team:

The TechOps team is responsible for providing high quality Technical Support across a wide suite of products within Credit Solutions business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.

Responsibilities and Impact:

The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.

• Opportunity to interact and engage with senior technology and operations users
• Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
• Work in an environment which allows for complete ownership and scalability
• Exposure to learn about industry leading S&P products

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $85,000 to $140,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications: 4-7+ years of experience in the following;

• The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements
• managing and maintaining cloud infrastructure
• performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
• mentoring and developing junior members of the team
• ability to act as SME and ability to independently handle client issues and incident escalations
• Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking
• Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python), Java
• Keen problem solver with analytical nature and excellent problem-solving skillset
• Open minded, flexible and willing to adapt to changing situations
• Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines
• Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities