Senior Software Engineer, Cloud Operations

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

We are building the next-generation foundations for modern cloud operations including and not limited to AIOps. This is not a traditional Cloud Ops role—we are reimagining how cloud reliability, observability, incident detection, and response can be built with automation, intelligence, and software-first thinking at the core.

We're looking for a high-impact Senior Software Engineer to join us in laying this foundation. You’ll work across observability, incident response, automation platforms, and AI/ML-driven decision systems. You will own end-to-end design and delivery of critical systems, mentor other engineers, and challenge legacy assumptions with thoughtful, data-informed opinions.

WHAT YOU'LL DO

• You will design and build foundational systems required to transform and shift left our cloud operations north star including incident response, AIops
• You will drive the platformization of cloud ops tools—move away from manual dashboards to APIs and intelligent workflows.
• You will build scalable, resilient microservices and systems that integrate with observability platforms, incident tooling, and ML/AI models.
• You will collaborate with SREs, product engineers, and platform teams to design interfaces and event-driven workflows.
• You will prototype and integrate with LLMs for postmortem generation, incident summarization, and proactive anomaly detection.
• You will influence infrastructure decisions, drive design reviews, and raise the bar for engineering in the reliability space.
• You will help mentor and level-up the team by bringing a strong engineering culture and system design thinking.
• Participate in our on-call rotation, and be available during on-call shifts to respond to and triage any issues that arise.

WHO YOU ARE

Required skills

• 9+ years of software engineering experience, with a track record of building backend systems, platforms, or dev tools—not just writing scripts.
• You have strong fundamentals in distributed systems, systems design, APIs, and automation.
• You have experience with at least one of: Go, Python,  or Java.
• You have experience working with observability stacks (e.g., Prometheus, OpenTelemetry, Grafana, Datadog, Honeycomb, or GCP’s Ops suite).
• You are familiarity with event-driven architecture, pub/sub, and incident modeling (bonus: Rootly, PagerDuty, Opsgenie, or similar).
• You are comfortable integrating with LLMs or embedding-based systems—or eager to learn quickly.
• You have a bias for action, deep curiosity, and willingness to challenge the status quo—you're not afraid to ask "why do we even need this?"
• You have strong written and verbal communication; ability to articulate trade-offs clearly.
• Preferred skills
• Familiarity with either Java/Scala or PHP/JavaScript/NodeJS a bonus
• Team-centric mindset - demonstrated ability working well in a collaborative environment
• Familiarity with AIOps (Artificial Intelligence for Cloud Operations) and the ability to integrate AI/ML models for smarter, more automated operations.
• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Box