Temporary Business Operations Specialist (6-Month Contract) (7353)

Location: San Jose, CA | Schedule: Hybrid (4 days in-office) | Contract Duration: 6 Months  

Overview of Role
Are you an enthusiastic and detail-oriented professional looking for a dynamic short-term engagement? We are seeking a Temporary Business Operations Specialist to join our Business Operations team in San Jose for a 6-month contract. There may be opportunities to extend the temporary period or transition to a full-time direct hire, contingent upon performance, adherence to company policies, and business needs.

This is an excellent opportunity to gain experience with a global industry leader, collaborate with diverse stakeholders, and make an immediate impact on critical business functions.  

You will play a vital role in ensuring smooth daily operations, collaborating closely with our North America Sales team and TSMC Headquarters in Taiwan to resolve business operational challenges. This role offers a unique chance to dive into the fast-paced semiconductor industry and contribute to high-impact projects.  

You will report directly to the Department Manager of the Business Operations Support team.

Responsibilities

• Order & Delivery Management: Facilitate and manage customer order processing and delivery schedules, ensuring timely execution and communication.
• Export Compliance: Execute shipments in strict compliance with global export regulations, maintaining accuracy and adherence to legal standards.
• Operational Coordination: Coordinate and execute daily business operations, including product loading prioritization, business transactions, and sales data analysis to proactively identify and solve operational issues.
• Client Relationship Support: Serve as a point of contact for customer inquiries regarding delivery status, shipments, RMAs, and other operational matters, ensuring high levels of customer satisfaction.
• Cross-Functional Collaboration: Actively participate in conference calls, and project meetings, including taking meeting minutes and following up on action items (AR).
• Account & Pricing Support: Partner with Account Managers to support new account engagements, ensure accurate pricing, and investigate pricing discrepancies across various foundry business aspects.
• Global Team Partnership: Collaborate effectively with TSMC's cross-functional teams located in the US and global locations, fostering strong working relationships.
• Project Contribution: Contribute to special projects and post-sales service initiatives as assigned, leveraging your analytical and problem-solving skills.

 

Minimum Qualifications

• Bachelor's Degree from an accredited university in Business, Supply Chain Management, or a related field.
• 1-3 years of professional experience in business operations, supply chain, or a related field; experience in the semiconductor industry is a plus.
• Proven strong data analysis skills with meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data manipulation, reporting, and presentation.

 

Preferred Qualifications

• Exceptional organizational skills and a keen eye for detail, coupled with a strong analytical ability to drive results and solve complex problems.
• A proactive, eager-to-learn attitude with the ability to work effectively both independently and as part of a team in a fast-paced environment.
• Demonstrated ability to manage multiple processes concurrently, prioritize tasks efficiently, and consistently meet deadlines.
• Superior critical thinking and problem-solving capabilities.
• Bilingual proficiency (Mandarin-speaking/writing) is a significant advantage due to collaboration with TSMC Headquarters in Taiwan.
• Prior experience in manufacturing and/or supply chain management.

 

Company Description

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

 

TSMC pioneered the pure-play foundry busines