About Our Job

This application is for the October 21, 2025 Non-Emergency Call Taker Academy.

The rate of pay for this position is $23.00 an hour. This is a full time (unlimited) position with competitive benefits to include Denver Employee Retirement Plan (DERP), medical, dental, vision, paid time off and much more!

This position will work within the Department of Safety in close partnership with 311. Denver’s Department of Safety includes Police, Fire, Sheriff, Community Corrections, Safe City and other community agencies. Denver 311 provides residents with an accessible way to navigate city services and provide customer service to all community members.

Denver’s Department of Public Safety is seeking to build an entry level Non- Emergency Communication Operations team. Individuals on this team will be responsible for taking high volume calls on the non-emergency phone line.  Individuals on this team will enjoy a fully remote schedule after successful completion of on the job in person training.

Schedules will vary during and after training. Calls are received from 7:00am-7:00pm Monday-Friday and 10:00am-2:00pm on Saturdays. You will need to be available to work days, evenings, weekends, and holidays.

Successful candidates will have a variety of growth opportunities within The City and County of Denver.

This position is a great start in the City of Denver as candidates will have the opportunity to gain crucial skills and experience to start a career within the city and county.

Job Responsibilities include:

• Answering a high volume of calls on the non-emergency phone line and providing basic instructions and assistance to individuals who are calling for non-emergency requests.   

• Quickly identify emergency or crisis situations requiring police, emergency medical services, and/or fire assistance and routes the call appropriately.  

• Conducting research, using a variety of city resources, to provide customers with answers to inquiries.

• Identifying a caller’s request and routing their call appropriately.

• Work independently in interviewing a caller to accurately assess the situation.

• Document customer inquiries/problems and resolutions into a tracking system.

• Perform other related duties as assigned. 

The ideal candidate will have: 

• Strong critical thinking skills and ability to make quick decisions

• Ability to work under stressful conditions

• Clear speech, hearing accuracy and visual acuity

• Ability to deal with the public and user agencies

• Ability to remember oral and written instructions

• Ability to write clearly and spell correctly

• Developed typing skills or keyboard familiarity

• Ability to interface with the computer

• Ability to type and talk simultaneously

• Ability to remain calm while dealing with frightened, hysterical or angry callers

• Ability to work in a team environment and work well with others

Below are the minimum requirements used to determine eligibility for this position:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: None

• Education/Experience Equivalency: None

• License/Certifications: By position, requires a valid driver's license at the time of application.

• Licenses and certifications must be kept current

About Everything Else

Job Profile

CJ3272 Emergency Service Worker

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$19.59 - $29.39

Target Pay

$23.00 per hour

Agency

Emergency Communications

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin,