Clinical Implementation Specialist, Phaco Systems | Remote (New York City, NY)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Medical Affairs Group

Job Sub Function:

Medical Affairs

Job Category:

Scientific/Technology

All Job Posting Locations:

Irvine, California, United States of America, New City, New York, United States

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Clinical Implementation Specialist, Phaco Systems.  This is a remote-based role with the ideal candidate residing in New York City, NY. 

Purpose:

The role of Clinical Implementation Specialist, Phaco Systems (CIS) delivers in-service and surgical support for Physicians and Surgical Staff on the use of the JNJ MedTech ophthalmic equipment platforms. This role will primarily support the JNJ MedTech Phacoemulsification equipment, but will also supplement support of the Femtosecond Cataract Laser when needed. This person will coordinate and execute clinical training for end user clinicians on use of cataract surgery products in accordance with approved labeling.  The CIS will utilize their clinical ophthalmic/surgical experience to act as a liaison and key resource for customers and eye care professionals regarding product clinical implementation and troubleshooting performance issues. They will perform safety reporting data coordination, collection, management and reports results clearly and accurately.  The CIS will work closely with sales and service counterparts in your assigned geography to ensure that we are meeting all our customers’ clinical needs.

You will be responsible for:

• Provides clinical and technical training and support to ophthalmic HCP’s on the JNJ MedTech Phaco Platforms and Femtosecond Laser.
• Conducts clinical education activities that facilitate effective learning regarding clinically relevant information to ophthalmic HCP’s.
• Participates in meetings and supports trade shows to provide information useful to ophthalmic HCP’s.
• Clearly documents all customer interactions.
• Communicates clearly and effectively with sales/service counterparts to ensure all customer needs are properly followed through.
• Manages own travel/customer support schedule in a manner to best execute job duties and ensure customer needs are met effectively and efficiently. Seeks support of manager when scheduling conflicts arise.
• Manages travel budget within organizational guidelines and completes expense reporting in line with policy.
• Domestic travel up to 75% to support customer needs to include extensive driving, air travel and hotel stays.

Qualifications/Requirements:

• Bachelor’s degree from an accredited college/university OR equivalent experience is required.
• 5+ years of medical device, clinical/technical experience is required.
• CST/COA/COT/COMT is preferred.
• Previous operating room experience is required.
• Ophthalmology experience is preferred.
• Experience working with sophisticated technology and advanced surgical procedures, preferably in an ophthalmology setting.
• Ability to work independently, as well as part of a team, and support company goals and sales objectives, is required.
• Ability to travel up to 75%, which wil