Engineer, OR Customer Service - New Business Services

Under the limited direction of the Section Manager of New Business Services, fulfills the role of Company liaison providing guidance to major commercial and industrial customers. Determine customer project requirements by evaluating the load requirement, energy systems power quality, regulatory and Tarrif requirements necessary for the installation of gas and electric facilities. Additionally analyze construction site requirements, load requirement data and construction cost and interconnection requirements. Ensures customer is familiar with service classification information, applicable codes and specification and billing procedures to ensure timely customer project satisfaction and delivering a positive experience. Core Responsibilities

• Promotes and coordinates the installation of electric and/or gas facilities to major new and existing commercial and industrial customers by evaluating construction site conditions and load requirement data to determine cost involved and insure that the customer is familiar with billing procedures, rates and service classification information.
• Provides specifications and coordinates construction schedules to meet the requirements of the customer and the Company.
• Meets with commercial and industrial customers for the purposes of evaluating their electric and/or gas requirements. Promotes teamwork throughout the construction process to enhance productivity.
• Provides guidance and direction to junior engineers as needed. Develops positive working relationships with consulting engineers, architects, customers, land developer/builders, and other key stakeholders to keep abreast of proposed or existing planned expansions to provide adequate and timely energy service to the customer.
• Participates in and develops solutions by providing technical advice and assistance pertaining to the large commercial and industrial customers distribution systems, energy efficiency and load factor improvements, including the recommendation of demand control and load reduction schemes, equipment needs, and construction.
• Assists large commercial and industrial customers in system trouble shooting, including the use of sophisticated test equipment and metering devices. Promotes customer good will by establishing and maintaining harmonious relations with various business organizations, engineering groups, and customers.
• Must be cognizant of and maintains knowledge of all pertinent national, state, and local codes/ordinances; Company policies and construction standards relative to customer installations and Company facilities; all facets of heating, ventilating and air conditioning, energy management systems, and the application of energy efficiency methods, power factor requirements, UPS systems, motor synchronization, standby generation, isolation transformers and interior and exterior lighting as it pertains to large commercial and industrial customers.
• Responsible for the maintaining priority customer information, customer records/files and will assist the Managers of New Business Services in the preparation of periodic reports and load forecasts.
• Perform account management responsibilities; acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion. Able to interact professionally and courteously with customers in a face to face situation. Comfortable dealing with customers at all levels of seniority. Demonstrable experience in a customer facing role. Experience in managing customer relationships at executive levels
• Serves as the primary customer contact per Priority Customer Contact procedure as it pertains to system disturbances, specific customer power problems, store plan implementation. Is responsible for acquiring and classifying pertinent customer data and feedback for review by Engineering and Operations personnel.
• Must be knowledgeable of all natural gas rates, gas construction, and state of the art gas metering. Must be cognizant of all AGA, ANSI, state and local codes, as well as the technical aspects of gas equipment and related manufacturing processes.
• Must be able to participate in the Companys emergency management processes and storm plans as required.
• Performs other related assignments as required.
• Is designated Standby Coordinator between primary electric customers and Energy Control Center and/or Electric Operations personnel during off hours on a rotation schedule for all Company divisions.

Required Education/Experience

• Bachelor's Degree in Engineering, preferably in Electrical Engineering and 3 years of engineering work experience preferably in Construction Management or Project Management

Relevant Work Experience

• Must have strong interpersonal skills necessary to interact with customers and act as a Company liaison regarding all energy related