Senior Lead, Professional Services -Enterprise, Learning & Skills
PearsonAbout the role
Role: Senior Lead, Professional Services -Enterprise, Learning & Skills
Description: In this role you will lead and scale a global services organisation. The role aligns to industry level titles such as Head of.
Location: United States (US-based) - New York/New Jersey
Team Size: Lead a global team of ~20, scaling to 50+ with a long-term plan to ~100
About Pearson
Pearson is the world’s leading learning company, helping people realize the life they imagine through learning. Across our Enterprise portfolio, we partner with organizations globally to solve critical workforce, skills, and talent challenges through data, assessments, credentials, and technology-enabled solutions.
The Opportunity
We are seeking an experienced and strategic Senior Lead, Professional Services to build, lead, and scale a global services organization supporting Pearson’s Enterprise product bundles, including IT Pro, Faethm, Credly, PDRI, TalentLens, VUE, Versant, and Mondly.
This role is central to Pearson’s Enterprise growth strategy. You will be responsible for ensuring world-class implementation, integration, and enablement services that drive customer value, accelerate adoption, and generate services revenue—while operating at scale across multiple products, regions, and go-to-market motions.
Reporting into the Go-To-Market organization, this leader partners closely with Enterprise Sales, Business Units, and Product teams and is accountable for maintaining greater than 80% billability across a rapidly growing global team.
What You’ll Do
Lead a Global, Scalable Services Organization
Own the end-to-end delivery of professional services across Pearson’s Enterprise portfolio, ensuring consistent, high-quality customer outcomes worldwide
Build and scale a high-performing global team, balancing specialist expertise with generalist flexibility
Design and manage variable resource models, including partner-delivered services, to align supply with demand
Enable Go-To-Market Success
Partner closely with Go-To-Market and Sales teams to support service bundling, sales motions, and partner enablement
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