Store Manager: Trinny London (Beauty)

About the Brand

Super-charged by 20+ years of experience in the fashion and beauty world, Trinny Woodall founded Trinny London with an important mission – to offer effortless, personalized beauty to people of all ages.

Highly active on social media, Trinny shares her warm, authentic and witty advice daily – whether it’s makeup application or business guidance. She encourages people to evolve, by inspiring and entertaining them in a language that resonates with how they’re feeling.

Product innovation is at the heart of our business and our mission is to offer effortless, personalized beauty for people of all ages. We launched with our iconic stack – cream-based, multitasking little pots of joy that click seamlessly together – and Match2Me, our innovative personalization tool. Our next move was skincare – highly effective formulations that transform how people look and feel about their skin, and consequently about themselves.

About the Role

We are seeking an innovative and results-driven Store Manager for our boutique powered by the Leap Platform, coming to Newbury St in August 2025. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.

As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You’ll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence.

Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, appointment-based retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy.

In addition to strong leadership and operational skills, this role requires a deep passion for customer service and beauty. You will conduct makeup applications, perform skincare analyses, and recommend products based on each client’s beauty goals. A genuine empathy and respect for all customers is essential, as is the ability to create a welcoming and supportive environment during every appointment. Staying current on beauty trends, skincare innovations, and product knowledge is key to building authentic, long-term client relationships.

This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.

Position Requirements

• Extensive experience in beauty, make up application, and appointment-based environments in a boutique setting, with a passion for exceptional service and building lasting client relationships. Cosmetology license or makeup artist certification preferred but not required.
• Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
• Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
• Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability.
• Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
• Proficiency with digital tools such as Shopify, Endear, Slack, and Google Works