Consultant, Relationship Management - Alternative Direct Distribution

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Compensation Grade: G3 Payband

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Job Description Summary

Our desire to be the carrier of choice for personal insurance lines motivates our dedication to be the industry’s leading carrier in digitally enabled & distributed personal lines products. The Alternative Direct Distribution team is dedicated to partnering with Personal Lines (PL) intermediaries (licensed PL agencies) who are committed to building out and/or creating both agent and customer experiences via embedded, digital, call center, and franchise operating models.

As Consultant, Relationship Management – Alternative Direct Distribution (ADD), you’ll be the primary face of Nationwide for the firm’s frontline sales leadership, producers, and service personnel. We’ll count on you to develop and implement tactics that align to our internal firm performance strategies. Successful execution of these tactics will drive desired firm quoting behaviors and customer retention results. As the designated internal subject matter expert and owner of a portfolio segment you’ll be responsible for driving Nationwide’s competitive advantage – by curating and designing best practices for the ADD team to deploy with their firms, while providing vision and strategy support of your segment to ADD leadership.

Job Description

Key Responsibilities:

• Navigates complex Alternative Distribution firm relationships, serving as the business expert and primary contact in working with sales leaders, producers, and service teams. Develops strategies to drive performance with assigned firms. Manages firm communications, newsletters, marketing initiatives, and product changes. Provides reporting, consultation, and insights to support firm relationships.

• Monitors and analyzes book mix, size, retention, profit. Develops insights to leverage in consulting with firms on actions required to support profitable growth.

• Works closely with product and technology partners to maintain expertise on partner and/or market solutions. Delivers solutions to firms to create a competitive advantage and achieve assigned objectives.

• Represents the Alternative Distribution organization in collaboration with product, service, underwriting, operations, and claims professionals on issue resolution. Leads problem-solving efforts related to agent concerns. Participates as the subject matter expert on initiatives impacting the value chain.

• Provides expert consultation to agents around appetite, quote creations, systems, and training needs.

• Gathers agent feedback to use in continuous improvement efforts. Collaborates with product partners and other counterparts such as finance, marketing, and operations to problem-solve, educate, promote, review sales practices, and provide insight on agent behavior.

• Communicates market insights and observations to ADD leadership on opportunities for profitable growth. Consults with product partners on strategic and tactical planning, measurement and monitoring of objectives, course corrections, and firm behavior management.

• Curates and owns Best Practices for one or more assigned portfolio segments. Implements these processes within our ADD firm’s operations.

• Participates in pipeline meetings with ADD team partners to discuss upcoming new appointments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director, Relationship Management – Alternative Direct Distribution. Individual contributor with informal leadership responsibility for the Sales Relationship Specialists.

Typical Skills and Experiences:

Education: Undergraduate degree in economics, business, risk management & insurance, marketing, or related fields preferred.

Experience: Typically, 5+ years of experience in personal lines insura