Associate Software Quality Assurance Analyst, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

The opportunity:  

How you will contribute:  

• Perform testing on an agile team  

• Work with the Development Team to develop and document test plans and test cases 

• Review all documentation provided by the project teams and ensure full understanding of the documented requirements, technical enhancements, process development and workflow configuration required 

• Create and execute test scripts using manual and automated testing as specified by DQ standards 

• Document, communicate, and work to resolve all defects found during testing 

• Seek team and stakeholder feedback on all test plans and test cases 

• Diagnose, troubleshoot and research application/system issues as required and propose solutions to problems; provide resolution in a timely and accurate way, while ensuring high levels of customer satisfaction 

• Ensure defects are entered within the DentaQuest Enterprise Defect Tracking System with an appropriate sense of urgency and monitor/track progress through resolution 

• Participate in all required meetings to gain additional requirement knowledge, confirm current state of project and stay apprised of any changes being made 

• Create reusable test plans and test case templates and processes as needed 

• Develop, execute, validate and document thorough and accurate regression and smoke test scenarios 

• Prepare documentation using tools such as Visio, Word and Excel 

• Participate in the testing o