Product Manager, Sr. Director

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
This role will manage life cycle product planning activities and high-quality delivery of FIS new products, enhancements and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate.

About the team:

FIS’ Banking Solutions segment serves community, regional, and global banks, credit unions and commercial lenders, government institutions, corporations, and more. Its solutions allow our clients to borrow, save, pay and invest, and they range across core processing, digital channels, card and loyalty, fraud and risk management, small business and corporate treasury, wealth and retirement, back office, and more.

The Government EBT line of business in FIS provides administration and full end-to-end transaction processing capabilities to majority of the State Government Agencies in United States to support EBT programs, like SNAP, TANF, WIC, and Child Care. We support solutions for EBT Transaction Processing, Customer Servicing for Cardholders, State Agency Servicing for its State Government clients and more.

What you will be doing:

• Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs and retirement plans.
• Prepares and presents product roadmap reviews as well as providing product’s general strategic direction.
• Manages project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determines release dates.
• Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.
• Provides content for product roadmaps, ensures timely delivery and provides business reasons for any changes/revisions made to roadmaps.
• Engages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practices open and honest communications with clients.
• Acts as product launch manager when appropriate for new products or rollouts of major releases.
• Collaborates with senior management to provide content for market messages, sales collateral and as needed RFPs (request for proposal).
• Completes business scope documents and defines and documents user personas for individual products.
• Manages vendor relationships key to product delivery.
• Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
• Interacts with key suppliers and partners.
• Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determines success criteria and recommends “go / no go” decision.
• Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process.
• Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.
• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
• Presents product information and industry thought leadership to external audiences in webinars and client conferences.
• Provides presentations to clients during business reviews, prospect briefings and internal group meetings.
• May require up to 40% travel.

What you will need:

Bachelor’s degree in business or marketing or the equivalent combination of education, training, or work experience.  Typically requires a minimum of fifteen years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience.

• Thorough knowledge of FIS products supported
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Effective p