Accounts Receivable & Claims Specialist - Barebells & NOCCO, USA

Vitamin Well Group develops premium functional drinks, snacks and protein products designed for modern, everyday life and on-the-go consumption. Our portfolio includes Barebells, NOCCO and Vitamin Well. With over 750 employees and revenue of more than SEK 10 billion, we are present in over 50 markets, with our headquarters in Stockholm and local teams and partners around the world. Our growth is driven by a focus on building strong brands, creating products with uncompromising taste and clear functionality, and consistently raising the bar across our categories.

Vitamin Well Group in the US 

Vitamin Well made its debut in the US market in 2019, initially introducing NOCCO, followed by the launch of Barebells in 2020. Since then, the company has witnessed remarkable growth, with its products now widely available across the country in various gyms, gas stations, and grocery stores. Our team is characterized by its high level of engagement, agility, and a shared passion for ensuring our brands become a staple in households across the US.

The US market has rapidly emerged as having one of the most significant volume increases across our markets. In response to this success, we have developed and launched products specifically designed to meet the unique preferences and needs of the US consumer.

About the Role 

We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Accounting team. This role will own the full accounts receivable cycle for an assigned portfolio of customers across multiple sales channels throughout North America. In addition to traditional AR responsibilities, this position plays a critical role in managing retailer deductions, chargebacks, collections, credit, and customer account health.

Success in this role requires strong analytical skills, attention to detail, excellent communication, and the ability to collaborate across Sales, Operations, and Finance to resolve issues while protecting company cash flow and profitability.

The Position:

Retailer Deductions & Trade Investment

• Review, research, validate, and resolve retailer deductions, chargebacks, shortages, pricing claims, and promotional billbacks.

• Match deductions to approved trade promotions within the company's Trade Promotion Management (TPM) system.

• Partner closely with Sales to validate promotional activity and identify invalid deductions.

• This responsibility represents approximately 50% of the role, depending on business needs.

Compliance Claims Recovery

• Partner with Finance, Accounting, and Operations to identify compliance deductions that should be disputed and gather supporting documentation.

• Prepare and submit dispute packages to third-party logistics providers (3PLs) and customers within required timelines.

• Track and monitor all compliance deductions and claims from intake through resolution, ensuring every claim is either recovered or validated.

• Maintain organized, audit-ready documentation of claims, supporting evidence, and correspondence.

• Monitor aging claims, escalate outstanding issues as needed, and communicate claim status with internal and external stakeholders.

• This responsibility represents approximately 15% of the role, depending on business needs.

Customer Account Ownership

• Own the full accounts receivable process for an assigned customer portfolio from invoicing through cash collection and dispute resolution.

• Serve as the primary finance contact for assigned customers regarding payment inquiries, deductions, account reconciliations, and credit matters.

• Build strong relationships with both internal and external stakeholders to drive timely issue resolution.

Collections & Cash Management

• Proactively manage collections to minimize past due balances and improve cash flow.

• Monitor customer aging and follow up on outstanding invoices through email, phone, and customer portals.

• Identify collection risks early and escalate issues as appropriate.

• Review customer credit holds and make recommendations based on payment history and overall account risk.

Cash Application & Account Reconciliations

• Apply incoming customer payments accurately and timely.

• Reconcile customer accounts and research unapplied cash, short payments, deductions, and other account discrepancies.

• Ensure customer statements and account balances remain accurate.

Repo