Sr. Manager, Area Customer Operations Manager

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

January 1, 2024

Shift:

Job Description Summary:

Deals with highly complex customer operations issues; provides advanced technical information, advice and assistance regarding the organization’s products and services to maintain and improve the organization’s customer relationships; responsible for operations support activities and resources for one or more major customers or customers in a specific geographic area. Individual contributor with comprehensive knowledge in specific area; ability to execute highly complex or specialized projects.

Function Related Activities/Key Responsibilities

• Providing Equipment & Service Expertise and Solutions to external and internal clients
• Leading Equipment & Service Cost Management to meet annual business plan
• Ensuring maximized Beverage Quality and dispenser uptime within the customers’ outlets
• Creating and executing solutions to solve complex customer issues.
• Providing Superior Operational Project Management
• Experience working with data, specifically manipulation and analysis

Education Requirements:

Bachelor’s degree or equivalent experience required. Master’s degree preferred.

Related Work Experience:

• Customer Management (1-3 years): Account management role that is responsible for aligning customer and company strategies to drive business results.
• Project Management (1-3 years): Leading project processes and resources to meet established project objectives, timelines and budgets.
• Technical expertise: Displaying technical aptitude either with beverage equipment platforms or desktop applications or both.
• Financial management (1-3 years): Building or owning a budget to meet cost objectives.

Functional Skills:

• Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
• Project Management: Able to effectively lead complex customer project initiatives.
• Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
• Presentation development and delivery: Utilize selling methodology (C4V) and tools to effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally.
• Collaborative: Able to work effectively with cross functional partners to deliver on customer needs.
• Organized: Able to efficiently manage workload through prioritization and organization.

What We Can Do For You 

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. 
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.  

Please Apply by uploading a Resume in PDF format.

Skills:

Account Management, Business Development, Business Planning, Communication, Consultative Sales Management, Contracts, Customer Relationship Management (CRM), Decision Making, Forecasting Process, Leadership, Marketing, National Account Sales, Negotiation, Pitch Presentations, Sales Forecasting, Sales Management, Sales Process, Teamwork

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accorda