Support Client Manager

We are Searadar, a sailing boat rental startup that operates in Europe and UK. We focus on sailors and want to provide them not just yachts, but also support in organizing trips. We are actively growing and are looking for people who have significant sailing experience and are good at expressing their expertise in texts to join our team.

Tasks

- be a friend for users and the person who will help to solve any problem

- accompany and support clients at all stages: after payment and until the end of their charter (communication in chats, by mail and rarely by phone)

- communicate with charter companies

- quickly and independently resolve difficult/conflict situations

- work with amoCRM

- process payments and invoices

- collect feedback from users and work with the team to improve the product

Requirements

- an overwhelming desire to help people

- Attentiveness, accuracy, and multi-tasking at the same time

- readiness to quickly immerse into a new area and learn a lot

- English - from B2 (you need to communicate with customers and charter companies)

- technical ability to work remotely (laptop, fast Internet, a quiet place to work)

- amoCRM experience is a plus

Benefits

- opportunity to work from anywhere in the world

- daytime schedule (8 hours, starting time is negotiable), weekends: Fri-Sat or Sun-Thu

- Opportunity to grow and develop together with the company

- work in a friendly and supportive team