Deluxe Merchant Services Representative, Quality Assurance

WHO ARE YOU:

Do you have an entrepreneurial spirit? Does an unconventional commission style peak your interest?  Do you desire the opportunity to be part of a build out?

Are you looking for the opportunity to be impactful in an organization?

BENEFITS:

• At Deluxe, we know that great people make a great organization. We have a culture that keeps people; 42% of our team has been here over 10 years.

• We value our people and offer generous benefits that are eligible DAY ONE! Including 401K, Medical, Dental, Vision, Flexible time off, Volunteer time off, Paid maternity/paternity leave, Tuition reimbursement, and more

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

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Job Description:

Responsible for assisting the Quality Assurance department in guaranteeing Deluxe Merchant (First American) Services, this individual will be trained in all aspects of QA but will primarily focus on application verification pertaining to pricing and account features.

• Verifying the information input into various front-end systems.

• Verifying the original source documents to ensure merchant accounts have been set-up correctly.

• Verifying various maintenance changes, including name, address, bank account, and other changes and ensuring they have been input correctly and all procedures have been followed.

• Verifying file builds.

• Verifying closings to ensure accounts were closed using the correct reason codes in all systems.

• Verifying additional card number add-ons (Discover, Amex, etc).

• Using reports to research problems and correct data.

Basic Qualifications:

• Education and Experience: HS/GED and 0 years

• Be PC proficient and have familiarity with MS Office (including Excel and Word).

Preferred Qualifications:

• Data entry Quality Assurance

• 10-key proficiency

• Be very detail oriented as Quality Assurance is held to the highest standards of accuracy.

• Be a logical thinker and excel at problem solving.

• Have excellent written and oral communication skills to facilitate interdepartmental communication.

• Be a self-starter who can accomplish daily goals of finishing all work accurately before the end of his/her shift.

• Be able to multitask and “switch gears” by rapidly moving from task to task.

• Be punctual and have a good attendance record.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

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