VIRTUAL - Sales Development Representative

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for generating prospecting and qualifying Enterprise segmented opportunities through outbound cold calling, emailing or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Once the customers are properly qualified, pass the opportunity to the field complete the sale of Comcast Ethernet, Internet, Voice and TV services to Mid-Market & Enterprise businesses. Conduct high-level conversations with senior executives about their business and marketing issues and operations. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

Generate warm opportunities through outbound cold calling, email campaigns, social networking and lead follow-up over the telephone using a variety of techniques. Once the customers are properly qualified, pass the opportunity to the field to complete the sale of Ethernet, Internet, Voice and TV services to Mid-Market & Enterprise businesses.
Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
Engage executives in targeted prospect accounts and orchestrate discussions with senior executives around their business needs.
Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
Consult with business contacts at all levels of their organization including IT Directors, CIOs and CEO’s on their business application, solicit referrals for potential new prospects and close web leads.
Partner with field by providing referral of qualified, mid market opportunities to the outside sales organization.
Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.
Update and maintain prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled.
Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Additional Requirements:

• Demonstrates the ability to work independently with little or no supervision

• In a virtual environment, Comcast requires a minimum 100mbps speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router

• Must have "home office" space in your home (See Home Office Requirements below)

• Home Office Requirements:

  • Have a quiet work area in a location that provides privacy from other people, activities and noise

  • Have a steady work surface

  • Have a comfortable chair

  • Adequate lighting

  • Fast and reliable internet service. If you live within the Comcast footprint, this is largely cov