Claims Specialist I - Management Specialty Lines

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Location: This position requires the associate work in our New York City (Battery Park Plaza) office at a minimum two times per week.

The ideal candidate will have:

• Juris Doctorate (JD) preferred.

• Prior claims file handling experience: Including Cyber, EPL, D&O liability, E&O, or professional negligence experience preferred.

(Internal Use Only) Compensation Band: D4

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Job Description Summary

If you can put your keen legal mind to work analyzing, managing and resolving insurance coverage and claims, we want to know more about you! Working on our team offers the opportunity to be involved in settling claims of low severity and exposure.

As a Claims Specialist, you'll investigate, evaluate and negotiate claims to successful resolution. This role supports the management liability and specialty lines of business, including errors and omissions, directors and officers and employment practices liability. You will handle employment liability charges, errors and omissions claims of low exposure and directors and officers claims requiring monitoring. You will have minimal monetary authority and work under close supervision and monitoring. We will count on you to collaborate and provide insight to our business partners on claims and policy wording questions and maintain, develop and influence relationships with customers and business partners.

Job Description

Key Responsibilities: 

• Investigates and evaluates coverage, liability and damages to set an appropriate claim strategy, settlement and file reserves within approved claims authority.

• Provides timely and appropriate evaluation of claims to identify and manage reserves in compliance with company standards.

• Analyze coverage and provide comprehensive coverage analysis and claim resolution strategies. 

• Delivers outstanding customer service and satisfaction through effective interactions with insured, agents and legal counsel.

• Provide feedback on claim trends and development. Provide input to underwriters on review of potential and existing insured’s claim experience.

• Maintains current knowledge of applicable lines of insurance, insurance regulations, court decisions which may impact the claims function, current guidelines and policy changes and modifications. This may require attending various seminars and training sessions.

• Contributes to a collaborative environment by consistently demonstrating teamwork, motivation, positive behavior and effort to achieve goals and objectives.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Director, Freedom Specialty

Typical Skills and Experiences:

Education: College degree preferred. Juris Doctorate desired.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Post graduate education, or claims handling experience, or comparable job related experience.

Knowledge, Abilities and Skills: Basic Knowledge of professional lines insurance and litigation. Analytical skills, strong written and verbal communication skills, ability to multi-task, strong time management and organizational skills, ability to effectively and efficiently manage all responsibilities.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing Exceptions to the above must be approved by the Vice President and Human Resources.

Values:  Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different