Regional Account Manager

Securitas Security Services USA, Inc.

Position Title: Region Account Manager

Location: San Jose, California (CA)

Securitas USA: Your Opportunity to Lead and Create:

At Securitas, we recognize that authentic leadership means more than just overseeing operations; it is about setting a vision, inspiring, and making a tangible impact. We are seeking a Region Account Manager based out of San Jose, California (CA). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale.

Why Securitas? Making the World a Safer Place

Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place.

About Securitas: 

• Our Values: Integrity, Vigilance and Helpfulness
• Our Team: 340,000+ skilled employees
• Established: Securitas AB (1934) – Helsingborg, Sweden
• Industry: Providing global and specialized services (6 Pillars)

Summary: 

The Region Account Manager (RAM) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account. The RAM will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.  

Key Responsibilities:

• (Operational Readiness & Service Delivery): Ensure the execution of security services aligns with client and company expectations, delivering high-quality service with minimal disruptions. Ensure alignment with the company’s goals through ongoing communication and service evaluations.

 

• (Relationship Management & Strategic Priorities); Serve as the primary point of contact for building and maintaining long-term relationships by aligning security services with the company’s strategic goals.

 

• (Risk Management & Incident Response); Conduct regular security risk assessments at client facilities, recommending solutions to address vulnerabilities and align with industry standards.

 

• (Invoicing & Financial Oversight); Ensure accurate and timely invoicing in alignment with MSA, addressing any billing discrepancies promptly. Collaborate with stakeholders to minimize unbilled overtime.

 

• (Training, Development & Leadership); Deliver targeted client training on security solutions, empowering clients to leverage the services effectively and enhancing their security posture.

 

• (Global Service Delivery & Best Practices); Work with internal teams and clients to evaluate security needs, ensuring services align with global standards and expectations. Continuously innovate to improve service delivery, establishing best practices and applying them across the AOR.

 

• (Compliance & Risk Management); Ensure adherence to company requirements and internal Securitas policies on transparency and integrity. Identify potential risks and implement proactive measures to mitigate them, safeguarding both the company’s and clients' interests while maintaining a culture of accountability and ethical behavior in all operations.

 

• (KPIs and SLA): Ensure achievement of monthly Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the designated Area o