Retail Bank Policy Adherence Lead, VP

Retail Bank Policy Adherence Lead

The Financial Crimes Global Policy Adherence & Engagement Team within the FCFP organization supports the delivery and ongoing direction of a comprehensive Financial Crimes Program in partnership with multiple functions such as Compliance, Operations, Technology, Risk, Audit, and multiple stakeholders at all levels of management. This team is responsible for fostering a culture of control and compliance, customer centricity and accountability while leading efforts to identify, anticipate and mitigate AML, Sanctions and Ant-Bribery regulatory, reputational, and operational risks.​
The Financial Crimes Lead will support USPB Retail Financial Crime activities related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Sanctions/Screening, and Anti-Bribery & Corruption (AB&C) for USPB.  Scope of coverage includes CIP (Customer Information Program), KYC (Know Your Customer), AML, Transaction Monitoring (TM, CTR, etc.), and screening (sanctions and non-sanctions), and Anti Bribery & Corruption.
This position serves as a partner to AML Compliance as well as Cards & Retail Bank, AML audit, and policy partners.

Responsibilities:

• Manage all identified issues and work with Business Risk, Compliance, Operations and Technology teams to actively identify new AML/KYC policy gaps 

• Manage the policy implementation assessment for all KYC policies  

• Manage execution of AML/BSA policy related Corrective Action Plans (CAP) which Includes managing CAP milestones and execution timelines 

• Identify and facilitate policy impact and implementation assessments for the impacted groups for the policy changes that are identified.  

• Identify and facilitate policy impact and implementation assessments for the impacted groups for the policy changes that are identified.  

• Communicate with impacted stakeholder groups and with compliance and facilitate meetings when new policies/standards are being developed for impact assessment.   

• Collaborate with multiple compliance groups, business teams, technology and infrastructure teams to identify the root cause and create action-plans for resolution 

• Track and manage all new policy development or changes for the USPB retail and all products that fall under it.  

• Champion efforts to get project requests drafted to resolve gaps to ultimately retire manual workarounds 

• Partner with the project group to get the project requests prioritized 

• Manage action items for the issues management workstream by timely follow-up and coordination between multiple stakeholder groups to bring each project to closure 

​Qualifications:

• 6-10 years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.  

• Bachelor's degree or equivalent work experience. Advanced degree preferred. 

• Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable AML KYC rules, regulations, policies, and processes with preferred knowledge of and experience with Citi Anti-Money Laundering (AML) and Sanctions programs. 

• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.  

• Superior organizational skills, with proven ability to successfully manage multiple and concurrent priorities while working independently or with little supervision.  

• Self-motivated with a passion for establishing and maintaining a culture of control within the business.  

• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas with a strong ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.  

• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.  This candidate should have strong conflict resolution skills and work in a sometimes stressful environment with quick turnaround timelines 

• Pragmatic problem-solver, forward thinker with