Dining Services - Director of Operations-In-Training

Compensation Range

Salary Range: $90,000 - 100,000/annually, DOE plus applicable bonus opportunities and company-provided vehicle

Overview

Why HCSG

 

At HCSG, you will find a fulfilling, collaborative, committed, stimulating, and structured environment to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!

 

Position Summary:

This exciting Dining Services, Director of Operations-In-Training opportunity is meant to allow you to learn and grow further in your Operations career at an established company with over 45 years of experience. As our newest Supervisory-level associate, you’ll experience a custom interactive program that will guide you through hands-on and computer-based training, lasting approximately 3 to 6 months. The training program focuses on the following areas while working directly in the field:

 

• Director of Operations - Responsible for management of multiple District Managers and accounts in an assigned territory according to policies and procedures and federal/state requirements. Able to perform the job assignments of district managers, account managers, and all front-line staff, as necessary. 
• Recruitment, Training & Development - Provides leadership, support, and guidance to ensure staff meets Dining Services quality standards, inventory levels, food safety guidelines, and customer service expectations. Weekly building tours with District Managers to assess work quality using QCIs for documentation purposes.
• Reporting - Maintains accurate income and expenditures, supplies, food, personnel, and equipment records. Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists/participates in the open enrollment process by providing information and collecting applications and waivers as necessary.
• Communication - Acts as liaison between building District Manager, Account Manager, Administrators, and HCSG staff. Communicates all directives effectively to managers from administrators and HCSG operational leadership. Utilizes and exercises high-level expertise in client relations.
• Safety - Utilize protective gear in all appropriate functions. Knowledgeable in training safe and proper mixing and cleaning solutions while adhering to all safety precautions. Addresses equipment/cleaning product needs and or malfunctions in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is always achieved. Follow proper reporting, isolation, and handwashing procedures/techniques. Able to lead training, quality control procedures, and in-servicing of housekeeping staff. 
• Professionalism - Consistently maintains a professional demeanor and ethical standards consistent with promoting a positive image.
• Business Development - Regularly markets HCSG services to prospective clients, generating net profits.
• Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff.
• Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.
• Travel - Up to 90% of Travel is required for account/facility visits and participation in regional activities.

 

Qualifications:

• Two years of direct multi-unit management experience in dining and nutrition services in Skilled Nursing or other healthcare environments and personnel supervision are required.
• Extensive relevant work experience (3-5 years) with a proven track record of success at the District levels may be grounds for consideration.
• Bachelor’s degree in management or related field preferred. 
• Specialized training in Dining Services management and nutrition preferred (Nutrition, RD, CDM, and/or FPM).
• Proven track record of driving change and teaching & motivating individuals to develop & implement new ways of thinking and doing business.
• Ability to process, understand, and retain high volumes of information pertaining to systems, policy, regulatory compliance, financial reporting, and confidential matters.
• Must be able to complete regulatory compliance courses (sanitation and safety) and identify issues and implement necessary changes.
• Capable of leading, directing, and supporting a team in a diverse enviro