Sr. Ambulatory Operations Specialist

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500292 Phlebotomy

Work Shift:

UR - Day (United States of America)

Range:

UR URG 112

Compensation Range:

$70,600.00 - $105,800.00

Responsibilities:

Assists with implementing and monitoring compliance with policy, standards, quality, safety and satisfaction metrics. Ensures that patients are seen in a compliant environment of care. Encourages collaboration between key stakeholders of all ambulatory care areas, applying problem solving skills to achieve results. Guides individuals and team members in ambulatory care services responsible for operational readiness innovation, efficiency, quality, safety, and reporting.

ESSENTIAL FUNCTIONS

• Serves as manager for operational readiness in planning and execution of expansion of Ambulatory practice sites across the region. Ensures regional sites are cost effective, compliant with regulatory requirements, and are meeting strategic goals of the system. Provides oversight for multiple, simultaneous projects to achieve business goals. Interfaces between team and governance groups to communicate executive-level program and project information for planning, budgeting, metrics, and process improvement.
• Manages operational improvement efforts, ensuring performance improvement, risk management, and patient safety functions are developed, evaluated, maintained and integrated throughout areas of responsibility. Implements new compliance requirements in collaboration with Senior Leadership, Legal, Compliance, Program Administrators, Medical Chiefs, and Medical Chairs to ensure program goal achievement and risk reduction. Represents Ambulatory Care in clinical practice acquisitions and monitors co­ location to minimize exposure. Represents Ambulatory Administration on Environment of Care committee, working groups and acquisition teams for URMC/affiliates, providing direction and elevating the environment of care for all onsite and offsite ambulatory locations. Conducts Joint Commission assessments, analyzes data from technology dashboards, and consults with leaders to improve compliance to Joint Commission and University objectives. Conducts risk assessments, creates and updates policies and other regulatory requirements.
• Collaborates with Clinical Space Planning to oversee all Ambulatory hospital based and faculty practice clinics, spanning multiple counties. Solves problems and implements policy and operation decisions throughout the Ambulatory care enterprise. Conducts risk assessments, proposing solutions and corrective measures across all Ambulatory care locations.
• Assists in leading operational logistics and the launch of new clinics. Optimizes locations, patient care capacity, patient access, staffing, and use of electronic medical record. Collaborates across the necessary continuum, to provide nimble solutions while meeting the required mission.
• Assists with oversight of ambulatory policies and procedures. In collaboration with leadership, develops and implements policies to support the department. Achieves timely access to care by integrating University of Rochester Medical Faculty Group and hospital practices under unified policies, expectations for performance, and outcomes. Monitors compliance to metrics and develops action plans to meet targeted goals. Identifies, communicates and implements best business practices among departments to ensure that strategic and departmental goals are met and program compliance and growth can be achieved. Guides initiatives that require a multidisciplinary approach. Provides guidance to improve processes across program boundaries and create an environment for program development and growth.
• Develops and implements approach to ensure timely response to disrupt