Regional Manager, Ground Operations

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean.

 

Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Regional Manager, Ground Operations is responsible for all Airport Customer Service related performance and administration activities in locations where Endeavor Ground Operations does not maintain local leadership, serving as a liaison between Endeavor and the 120+ stations served. The position reports to the Sr. Regional Manager, Ground Operations.

Responsibilities

• Serve as Endeavor’s primary liaison between Delta Airport Customer Service and associated 3rd party vendors on matters of performance, safety, procedure and compliance.
• Collaborate with Flight Operations and Operations Control Center (OCC) on operational matters.
• Assist Safety and Security in matters of investigations at the station level.
• Conduct periodic on-site station audits and visits, focusing on Ground Operations’ policies and procedures.
• Monitor changes in flight schedules ensuring adequate resources are available.
• Foster positive relationships with local and regional Delta and vendor leaders responsible for providing oversight in stations.
• Gather and prepare statistical information relating to Ground Operations.
• Keep superiors advised of requirements, developments and related matters of significance, and recommend operational adjustments as conditions or circumstances warrant.
• Demonstrate effective leadership qualities to include willingness to take ownership for issues relating to Ground Operations, initiate steps to continually improve the effectiveness of vendor relations, and exhibit and promote the principles of Endeavor’s Foundations of Flight.
• Drive Endeavor KPIs and OPR metrics in out-stations.
• Help in coordinating and supporting special events and (re)start-up of station operations.
• Computer work, with repetitive motion such as typing, in a typical office environment, sitting for the majority of the day.

Other Duties

• Other duties as assigned.

Supervisory Responsibilities

• Not Applicable

Competencies Required

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth.  Serves as a champion for projects and programs that are beneficial to the company.
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

Qualifications

• Bachelor’s degree or a combination of equivalent work experience in airline operations and education
• 3 years of experience in a customer service based position preferred
• 2 years of Ground Operations ex