Customer Service Representative Job

Primary location: Libertyville, Illinois 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is $42,000 - $57,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at MRK Industries, Inc., a subsidiary of Armstrong World Industries? 

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. 
Personal development to grow your career with us based on your strengths and interests.
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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This position is the primary front desk attendant who is detail-oriented and proactive, with excellent communication and interpersonal skills. They must have the ability to prioritize and handle multiple projects in a fast-paced environment. Must be able think outside the box to get things done and have a creative problem-solving mind.

 

What’s in it for you!

• Ability to network across the company and learn from different departments.
• Dedicated training and development to help you grow in your role.
• Collaboration and an open friendly team environment.

What you’ll be doing

• Creates and maintains Purchase Order (PO) log/enter timely and accurately; prints and distributes daily.
• Receives and prints all incoming custom order POs; provides detailed job information to Estimating, Engineering and Project Manager as required.
• Manages phone systems and serves as the primary phone attendant.
• Reviews all work orders for accuracy prior to releasing to factory.
• Communicates with Parent Company Customer Service as required to answer all questions and acquire permission to ship orders early.
• Generates custom order invoices and submits to Parent Company along with tracking information via Ariba.
• Verifies all shipped orders are removed from Work in Process Report.

 

What will make you successful

• Solid MS Office skills.
• Excellent written and oral communication skills.
• Works well in a small group environment.
• Strong customer service acumen.
• Effective time management skills as to accomplish all assigned tasks within an appropriate timeframe.
• Knowledge of ERP or MRP system, QuickBooks and/or SAP.
• High school diploma/GED.

 

What will make you stand out

• Customer service experience
• Order entry experience
• Bilingual – English / Spanish a plus    

 

Physical Demands

 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Office Environment – This position operates in a professional office environment and is not exposed to adverse environmental conditions.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required.
2. Plant Environment – This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacl