IT Associate

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Braze, Inc. is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will be responsible for fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware, and supporting macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office, conduct audits of conference room equipment, and order and maintain an inventory of IT assets. Please note this role requires commuting to the office.

• Provide IT technical support to employees
• Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
• Provide In-office AV support managing conference room equipment, supporting live events
• This position will require being in the office 3-5 days per week
• While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift
• Support account provisioning and de-provisioning via Okta and Google Workspace
• Supporting new employee onboarding sessions
• Write knowledge base how-to articles to support and educate employees
• Manage our deployed computers, and mobile devices via JAMF and Google MDM
• Manage the procurement of IT hardware and software
• Basic troubleshooting of wired and wireless networks

WHO YOU ARE

• A self-starter ability to multitask, prioritize issues based on severity and work independently
• Maintains high attention to detail and follows a task to completion
• Approach users' issues with empathy
• Ability to communicate clearly with users directly via email, chat, and video conferencing
• Demonstrate excellent writing skills
• Ability to troubleshoot and administer Apple computers and mobile devices
• Basic understanding of wired and wireless networks
• Experience with Google Meet and Zoom device configuration and troubleshooting
• 1-3 years of providing technical support

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $70,000 and $80,000/year with an expected On Target Earnings (OTE) between $80,000 and $90,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized a