Production Analyst

Who We Are

SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That’s why we maintain a culture that is focused on collaboration, flexibility, and open communication.

The SPINS team for Retailer Data Production operates the data pipelines and produces data for our client facing reporting applications. In this position as a Production Analyst, you will work with new retailer clients as they begin to send their data to SPINS and as they transition to continuous data feeds. You will work with other teams at SPINS such as product and engineering, and client support to obtain retailer data.

The day-to-day responsibilities focus on handling data sets, data ingestion tools, and data quality procedures as well as communicating with clients. Success is measured by the successful ingestion and publishing of client data resulting in high client engagement, cooperation, and ongoing participation with SPINS.

Key Responsibilities:

• Hands-on data ingestion, data quality checks, and data transfers with a variety of tools.
• Subject-matter-expert on SPINS data ingestion tool
• Provide feedback and enhancement ideas to Engineering teams that help improve process efficiency and data quality reliability
• Manage internal and external expectations. Escalate problems appropriately. Ensure that challenges and progress are visible to all stakeholders.
• Collaborate with team members who run data pipelines (ETL) with retailer data
• Manage master data (trusted authority) for retailers, stores, and data formats
• Competently use Excel, Salesforce (CRM), JIRA (tickets), Confluence (wiki)
• Clearly communicate with clients and SPINS teams regarding technical data requirements and
• Procedures.
• Calmly and confidently speak to clients with a wide range of technical abilities, as you help them master the complexity of correct data handling and of automation.
• Show respect as you work with all levels of client stakeholders from technicians to single store owner operators and to executives of larger retailers.

What You Bring

While your talent and experience matter most, we must mention these qualifications matter to us:

• Ability to handle data well using SQL, Excel, Databases and other tools
• Effective time management in a fast-paced environment with daily deliverables
• Strong attention to detail
• Demonstrated ability to learn new tools quickly
• Bachelor’s degree or equivalent professional experience
• Experience with direct client communications

We’re even more impressed if you bring along your:

• Experience working with data in cloud platforms such as GCP or AWS or Azure
• Experience in the Grocery Retail industry

#LI-SM1 #LI-Remote

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down!  While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:

• We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
• Virtual yoga, HIIT, meditation classes, and “team SPINS” Peloton rides
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• CEO Connect, a monthly informal small group Q&A session with our top leader 
• Semi-annual company-wide survey that is used to shape company programs, perks, and culture.

  The SPINS Way

• Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each in