Director, HR Operations

The Director, Human Resources (Head of HR Operations) works directly with VP level and higher leaders within the organization and is responsible for providing leadership and guidance to a team of HR professionals providing centralized services and program support to various Centers of Excellence (COEs) across the organization.
The position is responsible for the overall management of the function(s) and serves as a premiere subject matter expert. In addition, the position provides leadership and direction in managing the design, development, administration and communication of organizational programs, policies, and initiatives to support the overall business strategy.

Essential Job Functions:

• Provides expert level advice and counsel to senior business leaders on matters associated with the function and assists business and HR leaders in building and designing strategies around the functional area to support the strategies and goals of the business unit.
• Leads the design and execution of major programs within one or more functional areas, ensuring that program elements align to the strategic priorities of the business and the requisite policies and procedures of the organization as well as any applicable legislation and areas of compliance.
• Manages multiple corporate initiatives, programs, and projects, and ensures alignment with the overall corporate and HR strategy, by establishing metrics to assess the success of these initiatives, programs, and projects. Works cross-functionally, across all areas of the business.
• Leverages quantitative and qualitative analysis as a basis for decision making and recommendations. Assesses the use of metrics within the business and function(s) to determine what is required for driving toward the appropriate outcome and making informed decisions.
• Manages the operational budget for area of responsibility, ensuring that company resources are being used in the most efficient manner. Where appropriate, manages the relationship with external consultants and vendors.
• Leverages systems and technology (and makes recommendations for) to increase efficiency and productivity of the function, as well as simplifying processes and programs for employees.
• Develops and maintains effective working relationships with all levels of management to gain in-depth knowledge of the business, which will provide insight into the design and implementation of programs.
• Coaches, develops, and manages direct team members to build organizational capability and provide opportunities for job enhancement and enrichment. Ensures service excellence is a key priority among all team members.
• Viewed as an expert in their area of responsibility and provides insight and guidance across the HR function. Serves as a role model for team members by embodying the characteristics of a leader.
• The Director, HR Operations plays a critical role in streamlining HR operations and ensuring exceptional service delivery across the organization while maintaining compliance with regulatory requirements and organizational policies.

Core Responsibilities:

• Manages HR Shared Services operations
• Develops and implements operational policies and procedures including work intake, governance, and service levels. Ensures applicable audits and control processes are developed and followed in compliance with regulations and internal policies and procedures.
• Oversees the HR Program Management Office
• Oversees People Solutions vendor contracts, licenses, and purchase orders
• Supervises coordination and support of non-delivery aspects of in-person training/events
• Develops and maintains business continuity plans for HR operations, ensuring critical HR services and support functions can continue during disruptions, emergencies, or crisis situations
• Stays abreast of industry trends and activities through external networks and education
• Builds and strengthen relationships at all levels of the business
• Assesses the viability of leveraging alternative approaches to improve the HR function

Other Responsibilities:

• Leads cross-functional teams and/or cross-organizational teams or projects, leading to the improvement of policies, practices, and programs.

• Provide significant contributions through insight and use of data analysis to the VP and SVP of HR, to assist in making critical decisions that have organizational-wide impact. At times will present to senior business leaders.

• When required, serve as the alternate or backup to VP of functional area.

• Stays abreast of trends within the industry to recommend or provide advice on spe