Patient Accounts Representative

Description

•  Obtain surgery benefits and collect financial obligations prior to surgery.
• Responsible for accurate and timely charge capture for ambulatory and hospital based services.
• Manage pre-payment plans to include collecting, posting and assigning money.
• Denials follow up on surgery charges. Identify and communicate A/R denial trends to AR Manager.
• Timely follow up and communication of monthly surgery reports.
• Research and resolve Insurance overpayments and patient refunds.
• Answer billing and payment related questions.

Requirements

• Minimum of two years’ experience working in all areas of collections in a physician practice.
• Knowledge of medical terminology, ICD 10 and CPT codes.
• Detail oriented and ability to multi-task in a fast paced environment.
• Strong knowledge of Microsoft Office applications and payer websites.
• Athena experience is preferred.
• Excellent written and oral communication skills as customer service is a major focus at Resurgens!