Sr. Manager, Loyalty Partnerships

The Leading Hotels of the World is seeking an experienced Senior Manager, Loyalty Partnerships to drive the growth of the Leaders Club loyalty program through strategic third-party collaborations. In this role you will lead the development and management of strategic partnerships that enhance the program's value proposition, enrich the member experience, and drive incremental revenue. Key responsibilities include identifying and securing new partnership opportunities, leading negotiations, onboarding partners, and managing ongoing relationships to ensure mutual success. You’ll play a pivotal role in expanding the reach and performance of Leaders Club, with a focus on key performance indicators such as member acquisition, fee revenue, partner contribution, and operational excellence. The ideal candidate brings a strong track record in luxury travel and hospitality partnerships, along with deep expertise in points-based loyalty programs.

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays). 

Essential Functional/Regional Responsibilities
(Please note that reasonable accommodations may be made to enable individuals with disabilities to perform the following essential responsibilities).

Partnership Strategy & Development:

• Design and implement strategic initiatives to grow the Leaders Club loyalty program through high-impact partnerships with luxury brands, travel providers, financial institutions, and premium lifestyle services that resonate with our global guest profile.
• Identify new partnership opportunities that align with LHW’s brand positioning and enhance the value proposition for Leaders Club members.
• Leverage member insights and performance data to continuously refine partnership offerings, ensuring relevance, differentiation, and measurable results.
• Lead the negotiation and structuring of partnership agreements in close collaboration with the GCO, with a focus on maximizing value for both Leaders Club members and LHW.

Onboarding & Integration:

• Oversee the end-to-end onboarding of new partners, ensuring systems, processes, and touchpoints are aligned to deliver a seamless and elevated experience for our members.
• Partner cross-functionally with internal teams, including IT, Brand Marketing, and Global Servicing to ensure successful integration of partner benefits into the Leaders Club platform.

Partnership Management:

• Serve as the primary point of contact for all loyalty partnerships, managing day-to-day interactions and long-term relationship growth.
• Conduct regular performance reviews with partners, analyzing KPIs and developing strategies to address any gaps.
• Manage partnership strategic investments, ensuring relationships deliver strong return.

Competitive Analysis & Innovation:

• Monitor trends in luxury travel, hospitality loyalty programs, and competitor activities to identify new partnership opportunities.
• Propose innovative partnership models and enhancements to differentiate Leaders Club in the marketplace.

Requirements, Experience and Qualifications

• Bachelor’s degree in marketing, business, hospitality management, or a related field; an MBA is a plus.
• 5–7 years of experience in loyalty program management, partnerships, or business development, preferably within the luxury hospitality or travel industry.
• Demonstrated success in managing and scaling points-based loyalty programs.
• Track record of negotiating and securing high-value partnerships that contributed to growth, brand visibility, or member engagement.

Skills & Abilities

• Detail-oriented, with strong project management skills, analytical thinking, and precision to ensure effective execution of strategic initiatives.
• Persuasive, with proven negotiation skills and the ability to build high-impact partnerships that drive business growth.
• Clear, with strong communication skills and the ability to deliver compelling presentations that engage and influence audiences at all levels.
• Collaborative, with the ability to build trusted relationships, empower others, foster teamwork, and drive alignment across the organization.
• Strategic, balancing long-term vision with short-term results and adapting quickly to shifting priorities.
• Innovative, consistently challenging the status quo and proposing practical solutions that advance the business.
• Business-minded, demonstrating strong acumen through market analysis, opportunity identification, and actio