Lead Healthcare Front Office - Sports Institute

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you.

Are you a leader with high energy and a passion for making a positive impact? Are you driven by delivering outstanding service to patients and colleagues? If you are ready to be at the forefront of the patient experience and lead an energetic team, we want to hear from you!

As the Lead Healthcare Front Office, you’ll play a crucial role in providing exceptional customer service, and seamless communication across the clinic, all while ensuring operations run smoothly. This position is perfect for someone who thrives in a collaborative environment, enjoys taking on various responsibilities, and is committed to enhancing the patient experience while supporting the Clinic Director and therapists.

Healthcare & Benefits

Spooner’s award-winning healthcare and benefits plan is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy no cost expert physical therapy, hand therapy and access to a direct primary care team dedicated to keeping our team healthy.

• Student loan repayment program
• $500 individual and $1,000 family deductibles
• Low premiums
• A dedicated direct primary care medical team for Spooner employees
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• Generous continuing education funds
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy

What You’ll Be Doing

• Assist Clinic Director in ongoing clinic and PSC oversight
• Prepare agenda for front office meetings, provide training of front office staff; report front office needs to director.
• Assist the Clinic Director with various marketing activities as determined appropriate.
• Ensure that FOTO, ACN, and benefit verification are completed in a timely and accurate manner.
• Ensure all Patient Service Coordinator’s enforce the Cancellation Policy.
• Ensure all Patient Service Coordinator’s attend ongoing training.
• Pre-screen Patient Service Coordinator’s candidates for the Clinic Director.
• Greet and assist patients, visitors, and vendors, be the example for positive attitude and exceptional customer service delivery.
• Coordinate and communicate patient/therapist schedules, ensure follow-up and track all patient referrals, prescriptions, appointments, cancellations, and reschedules.
• Ensure all patient records are accurate, complete, compliant, current, and managed.

What You Can Expect

• A team environment that fosters continuous learning and fun.
• A 6-month onboarding program.

What You Bring to the Role

• High school diploma or GED
• Minimum 18 years of age or older
• 1-2 years Scheduling/Verifications experience preferred
• Excellent customer service skills
• Excellent communication and listening skills
• Must sign up for ID.me within 30 days of hire
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