Patient Access Specialist - Pediatric Virtual Urgent Care

We are recruiting for a motivated Patient Access Specialist - Pediatric Virtual Urgent Care to join our team!

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Department

Admissions & Registration Scvs

Job Summary

Under minimal supervision, collects comprehensive demographic and insurance information required for facilitating timely and accurate billing of patients presenting for services through the Emergency Department, Pediatric services, Adult Urgent Care Clinic or as a Direct admission from another facility. Verifies and identifies patient payer sources. This position will require employee to work in a fast-paced, dynamic and demanding environment and cover all inpatient units in the hospital.

Essential Functions:

• Verifies and identifies patients. Updates demographic information into the electronic health record. This may require a search of patient personal belongings while in the hospital. (15%)
• Works with the Insurance Verification team to confirm benefits and provide notification of admission to patient’s payer sources. (10%)
• Works closely with Case Management, Law Enforcement and Coroner offices to identify patients who have not been previously identified and contact patient family as needed (15%)
• Insures daily completion of required compliance documentation (Important Message from Medicare (IMM), Consent for treatment, Notice of Privacy Practices (NOPP) and Medicare Secondary Payer Questionnaire (MSPQ). (15%)
• Daily review and monitoring of assigned work queue volumes to capture missing registration items for patients admitted to the organization (15%)
• Daily review of pass-on documents to capture patients admitted through the Emergency Department (ED) that were not able to complete the registration process. (15%)
• Thorough review of patient payer benefits to establish and collect required out of pocket responsibilities upon admission (15%)

Education:

• No High School Diploma and/or No GED required

Work Experience:

• 1-3 years relevant experience in a customer service business required

Licenses:
Knowledge, Skills and Abilities:

• Ability to type 25 wpm.
• Ability to prioritize and perform a multitude of duties.
• Ability to relate to a diverse patient population.
• Excellent telephone and customer service skills.
• Proficient in Microsoft Office Suite.
• Familiarity with Epic

Schedule: 5 days per week, 10:00am - 7:00pm (w/a 1 hour lunch)

Shift

Days (United States of America)

Work Type

Regular

Salary

$20.00 - $26.96 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institu