Commercial Support Representative

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

Our purpose is to build a brighter future with sustainable coating solutions. Today, we have 10 research units, 27 factories, 48 sales offices and more than 150 warehouses located in strategic locations around the world.

Join our team of 7 dedicated members supporting our sales organization to drive successful business outcomes. The Commercial Support role is pivotal, connecting various departments across borders. Historically, it has been a stepping stone for many long-term Hempel careers, providing foundational knowledge and skills.

Key Responsibilities:

Customer Master Data Management: Maintain and manage data for Above the Line (ATL) customers and Global Key Accounts (GKAs).

Quotation and Specifications Management: Create and update quotations and specifications in relevant IT systems (CRM, CPQ, ERP).

Product and Technical Support: Offer product and technical advice to customers and the Care organization.

Digital Orders Tool Management: Promote and support the adoption of digital ordering tools like My Hempel.

Tinting Machines Management: Oversee the tinting machines located at customer premises, including handling repair requests and multi-tint management.

Commercial Organization Support: Assist with pricing, freight, and charge lists creation, and manage customer-related data in ERP and CRM systems.

Key Tasks:

• Provide technical and product-related support.

• Prepare and update technical and commercial quotations, ensuring accurate communication with customers.

• Support customer onboarding to digital ordering tools.

• Manage contracts and technical documents such as certificates, safety data sheets, and test reports.

• Conduct customer analyses and prepare related reports.

• Handle complaint forms and support the complaint investigation process.

• Proofread technical marketing materials.

• Occasionally perform cross-border commercial support activities.

Qualifications:

• 2-5 years of experience in the coating industry or successful completion of an apprenticeship or study program.

• Fluent in Dutch and English; French is a plus.

• Experience in ERP and CRM environment including (D365, SAP)

• Well-rounded Excel skills including Microsoft Office package

Application and further information

For further information on Hempel, please visit hempel.com.

To apply for this position, please submit your CV in English via the link. We will conduct interviews on an ongoing basis.

Join us at Hempel and be part of a team that supports growth and development within the company. Apply now to start your journey with us!

More about Hempel 

At Hempel, you are invited to join a team of dedicated individuals and become part of a global community with 7,500 colleagues around the world. 

We are committed to promoting a workplace that values unique backgrounds, perspectives, and talents. Creating an inclusive environment where each employee can bring their authentic selves to work is crucial for our success in shaping a brighter future with sustainable coating solutions. 

We recognize that our journey must be persistent. We are dedicated to continually developing and improving our efforts and have a variety of programs and initiatives such as a global 16 weeks paid parental leave policy from day one, Inclusive Leadership Training, a Diversity, Equity, and Inclusion Council, an internal Women’s Network, and mandatory Anti-Harassment Training. This is not a complete list, but essential in ensuring that every employee feels the responsibility of protecting our inclusive culture by treating each other with respect.

Application due

2024-09-15

Seniority Level

Associate

Job Functions

Customer Service, Sales

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempe