Business Analyst - Customer Success - Shockwave Medical

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is hiring for a Business Analyst - Customer Success – Shockwave Medical to join our team. The position is FULLY REMOTE and can sit anywhere in the US.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Position Overview

The Business Analyst plays a critical role in driving and maintaining high accuracy, visibility, and efficiency in post-order management. This position works cross-functionally with various stakeholders to provide internal customers with accurate and timely resolution of post-order management issues and processes. This position involves daily validation of input of return activities, ensuring compliance with established policies.

Essential Job Functions

• Responsible for bridging gaps across Order-to-Cash stages in collaboration with various teams such as Inventory, Sales Operations, Warehouse and Distribution

• Review post-order management data and initiate corrective actions in relation to shipments, invoicing, inventory reconciliation, consignment roll-out or conversions, and any new program or system launches.

• Take the lead in escalating and resolving order fulfillment issues which include cross-functional meetings with internal and external stakeholders.

• Analyze logistics trends, identify issues and submit potential solutions for improvement to management.

• Self-direct and prioritize incoming requests for analysis. Conduct analyses, develop conclusions and communicate recommendations to key stakeholders

• Identify and implement process improvement areas related to credits, rebills, and returns

• Support monthly/quarterly/annual audit procedures

• Generate and disseminate reports appropriate to the requirements by other partners such as Finance and Commercial teams.

• Perform ad hoc reporting and analysis on inventory and metrics

• Provide exceptional customer service to all internal and external customers

• Perform other duties as assigned

Requirements

• Associate’ degree or equivalent working experience of at least 5 years of relevant experience, preferably in medical devices or pharmaceutical industry, with 2 years’ experience supporting Customer Service, Sales Operations, Finance, in an analytical capacity creating data reports and analytics.

• General knowledge an