Associate Administrator, Quality (USC Care Medical Group) - Clinical Ops - Full Time 8 Hour Days (Exempt) (Non-Union)

The Associate Administrator of Quality position serves as a highly visible champion of the quality portfolio for USC Care Medical Group, inclusive of ambulatory operations and the growing clinically integrated network withing Keck Community Medical Group (KCMG). In partnership with the Chief Medical Officer, Chief Nurse Officer, and Chief of Ambulatory Operations for USC Care Medical Group, this position directs the development, implementation, and oversight of quality management strategies, policies, and programs to ensure the medical group, its divisions, and its clinic operations meets regulatory and accreditation standards. This position will analyze healthcare data to identify trends, gaps, and opportunities for improving quality program performance, clinical improvement initiatives, and operational performance improvement initiatives. This position will oversee the reporting to regulatory/federal bodies, manages performance metrics, and provides leadership for quality measurement and improvement initiatives. This leader must use expert knowledge to aggregate data from disparate systems and create analytics to solve healthcare problems and support decision making operationally, clinically and financially. This position will partner with leaders to develop overall strategic direction in the collection, validation, analysis and reporting of data to support the reduction of clinical error, improvement in quality of patient care and safety achieve high reliability in systems approach. This leader will cross departmental boundaries through collaboration with clinicians, project managers, vendors, regulatory agencies and technical experts to ensure the strategic quality plan of the medical group and all its responsible assets, results in improved care and outcomes for our patients.

Essential Duties:

• The initial priorities of this position are to: Become fully integrated into and be seen as a trusted and contributing member of USC Care Medical Group’s leadership team by building credibility with leadership through expertise and a collaborative style. Continue to design structure and automate fluid and rigorous processes, systems and infrastructure that lead to higher accuracy, reliability, efficiency and quality departmental work. In partnership with executive for KCMG, oversees and coordinates related programs/projects related to the clinically integrated network. Primary leadership and direction for creating the infrastructure and resources to support the organization’s quality and safety analytics and informatics strategy and programs. In conjunction with other executives including the CMO, physician leaders, and staff, this position develops strategy, designs projects and processes to ensure both methodological and operational integrity.
• Ensures continuous compliance with county, state and federal licensing and accrediting body requirements. Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. Enhances and accelerates Keck Medicine’s goals to raise clinical quality, improve patient safety, patient experience and provide value to our patients. Supports and accelerates Keck Medicine’s Journey toward High Reliability. Fosters and maintains collaborative relationships with external agencies, purchasers, and stakeholders related to quality/performance initiatives. Reviews and evaluates services of Keck Medicine of USC that are affected by medical safety/regulatory issues, identified problems, makes recommendations for improvement, and monitors services to ensure that safety/regulatory recommendations are implemented and the desired results are obtained. Proactively educates Keck Medicine of USC leadership and medical staff regarding data analytics/outcomes, regulatory issues, new tatutes/guidelines and medical safety/PI activities. Works directly with all Keck Medicine of USC’ss quality leadership to collaboratively develop clinical and operational quality standards across the system. Integrate and implements approved systems, procedures and policies related to these standards. Develops and oversees reports that detail quality improvement activities, including periodic reporting of organizational performance data. Collaborates with other leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability. Strengthens the data and information capabilities of the organization and championing a data-driven environment. Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised. Identifies and implements unique and varied initiatives aimed at improving patient care quality. Collaborates with other executives and engages with leaders and clinicians throughout the organi