Analyst- Customer Operations (US)

The Opportunity:

In this role, you will report to Manager Customer Operations & Quality, and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-critical functions to ensure smooth operations for a global team supporting a Production Customer.

Location: (Remote) Arizona Preferred but open to any US location

Schedule:

1st Shift 8-4pm or 7-3pm Pacific Time Zones

(10% local travel required once or twice a year)

What we’re looking for 

·       Education: High School Diploma required/BA preferred in Supply Chain Management or Operations Support.

·       Experience:

Pricing, accounts receivables, and contract compliance experience a must experience a must.

Proven order management, forecasting knowledge, and/or expediting experience.

Strong problem-solving skills.

Ability to work independently to prioritize multiple competing tasks

Solid written and verbal communication skills

Supply chain background

Experience and maturity to work independently, managing issues and being self-sufficient.

Familiarity with SAP and experience working with customers.

Strong analytical and presentation skills

Familiarity with contracts desirable.

       Collaboration Tool: Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel.

Preferred Qualifications: 

• Strong communication skills 

• Excellent customer service skills; display a professional can-do attitude.

• Perform duties with the highest regard for safety and quality. 

• Must be flexible, motivated, and have the ability to act independently. 

• Must exhibit core values and behaviors (Integrity, respect, collaboration, accountability, etc) 

• Will need to be able to work independently. 

• Must have the ability to understand, read, and write technical information.

How you will thrive and create an impact 

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Collaborate with Account Receivable and Pricing Managers to update forecasts and make recommendations.

• Act as an SAP and VSR+ super-user, providing technical support to customers and the internal Avantor team, auditing transactions, diagnosing problems, and implementing solutions.

• Review invoices and billing processes; approves and provides instructions for credits and rebills.

• Coordinate with the customer purchasing team to update POs.

• Approve contract pricing lists for new products; conducts year-end pricing analysis and makes recommendations to leadership for the next year's pricing.

• Manage the customer-specific Product Change Control program.

• Identify process gaps or system problems, develops solutions, and makes recommendations to support operations management.

• Communicate clearly in writing, speaking, and presentations, adjusting technical concepts for non-technical audiences.

• Conduct audits and risk notifications for senior customer management evaluation.

• Coordinate global team efforts to reduce dead and at-risk inventories.

• Manage project management, account structure, product implementation/transitions, and SPI process.

• May require travel to customer sites.

• Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all