Housekeeping Supervisor - Full Time - Harrah's Gulf Coast

Qualifications: 

• Individual must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations. 

• Strong written and verbal communications are required. 
• Excellent interpersonal, customer service, team building and problem solving skills are required. 
• Computer software knowledge to include Word and Excel is preferred.     
• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels. 
• Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS, OSHA, etc. guidelines. 
• Must be able to speak, write, read and understand English, bilingual helpful (Spanish). 
• Must have the ability to calmly handle stressful situations and be willing to work any day any shift. 
• Must be able to get along well with co-workers and work as a team.     
• Must present a well-groomed appearance.

• Inspects guest rooms to ensure the highest cleaning standards are met. 

• Provides counseling and supports team members in meeting their responsibilities and becoming part of the team. 
• Interviews applicants and hires qualified candidates. 
• Executes and issues notices of disciplinary action. 
• Ensures all team members follow hotel policies and procedures. 
• Expedites and oversees special requests from the Front Desk. 
• Attends management meetings. 
• Develops teams and its members. 
• Motivates employees to provide superior customer service to our guests.     
• Monitors job performance daily. 
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Spends the majority of time interviewing, training, and selecting employees

• Conducts Performance Reviews

• Makes or recommends wage increases

• Makes or recommends promotions

• Provides for safety and security

• Handles employees' complaints or grievances

• Recommends disciplinary action or disciplines employees 

• Plans work

• Supervises and monitors work

• Monitors legal compliance with federal, state, and gaming laws

Physical, Mental & Environmental Demands:           

• Must be able to perform the physical job duties of line employees in emergency situations. 

• Must be able to work independently and with co-workers. 

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 

• Must be able to speak distinctly and persuasively to others. 

• Must be able to stoop, bend, push, pull, and carry up to 75 pounds. 

• Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level. 

• Must have good finger movement and rotating wrist motion. 

• Must be able to tolerate cleaning chemicals, without developing an allergic reaction. 

• Must be able to work in areas containing second hand smoke. 

• Must be able to operate equipment, including:      vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.