Customer Account Manager

We are seeking an Account Manager to oversee and optimize daily account operations across a diverse client portfolio. This role will ensure exceptional service delivery, fostering client relationships, and driving customer satisfaction and growth. The ideal candidate will have a proven track record in customer relationship management, business development, and strategic thinking.

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring clear, proactive, and responsive communication.
• Build and nurture strong client relationships to support retention and identify opportunities for expansion.
• Collaborate cross-functionally with production, sales, and quality assurance teams to ensure timely and accurate fulfillment of client needs.
• Resolve complex client issues efficiently, while continuously improving internal processes to enhance satisfaction.
• Act as an advocate for clients within the organization, championing their needs and expectations.
• Analyze customer behavior and market trends to inform strategic decisions and adapt to evolving demands.
• Develop and implement strategies to boost customer engagement and loyalty, while mentoring junior team members.
• Conduct regular client check-ins to assess satisfaction and uncover upselling or cross-selling opportunities.
• Oversee raw material and packaging supply logistics to support efficient and timely production.
• Represent the client’s voice internally, ensuring their priorities are clearly communicated and addressed.

Qualifications

• 3-5 years of experience in sales or customer service, preferably in a client-facing role.
• Bachelor's degree preferred
• Proven track record of success in customer relationship management and business development.
• Strong analytical and strategic thinking skills, with the ability to interpret data and drive actionable insights.
• Excellent verbal and written communication skills, with the ability to engage effectively at all organizational levels.
• Highly organized and adaptable, capable of managing multiple priorities in a fast-paced environment.
• Proficient in CRM platforms and other business software tools.

Work Environment & Physical Requirements

• Primarily office-based with occasional interaction in the Mooresville, IN plant.
• Ability to sit or stand for extended periods and use standard office equipment.
• May require occasional lifting of materials up to 25 lbs.

 

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide. 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.